At VML we inspire growth for ambitious brands. We are a full-service digital agency that enables organisations to deliver connected and personalised experiences across all digital channels. With our expertise in Marketing, Commerce, CRM, PXM and CX we deliver end-to-end solutions to our clients and create digital capabilities with impact. Our clients include PVH, Dyson, Johnson & Johnson, Jumbo Supermarkten, MAC, Makro, Nestlé, Plus Retail, RTL, Sainsbury’s, Selfridges, Staples, Xerox and many more global brands. Our offices are based in Amsterdam, Haarlem, London, Barcelona, India and Poland. Being part of the wider Wunderman Thompson Network we have access to 180 offices around the globe. • Lead consultative engagements with clients on the technical and business challenges related to digital CRM and Marketing challenges• Design and create technology architecture that supports strategic and business OKR's• Responsible for solution implementation in collaboration with a diverse team of consultants, developers and project team members• Manage multiple client engagements across different verticals• Identify project issues/risks and present alternatives to alleviate or resolve• Involved in designing and creating proposals with the Commercial team (RFP responses, pitches)

Responsible for the development of the digital marketing solution stack of IBM in the Benelux. As a young IT professional, I position myself as a trusted advisor for our clients in the digital marketing space. Knowledge expands in the range of digital marketing growth, marketing automation, end-to-end digital customer journey road mapping and digital transformations. Daily responsibilities include:- Advise organizations on the cutting edge between business and IT in the digital marketing space.- Analyse business processes and challenges- Translate business challenges into IT solutions- Develop and expand the market opportunities for the IBM Marketing Cloud solution

Community servicing within varying Social Media platforms for engagement and customer service purposes for international public listed brands. Working with Salesforce Service Cloud and Radian6 for handling traffic by analyzing and resolving consumer issues and creative social engagement to improve customer satisfaction overall.Responsibilities and operations:• Value based judgement and engagement on Social Media traffic from a Customer Service perspective• Responsible to maintain and improve the online reputation of client• Identify sales opportunities and generate tailored solutions• Deploy project initiatives for the development of Salesforce Service Cloud business application• Pro-actively share knowledge with our client in order to improve their products and services