I am a senior-level multi-disciplined client services consultant and digital transformation expert, with over 20 years in the digital space, leading multi-million-pound client accounts and transforming their online presence and experience. I specialise in leading complex digital transformation programmes, integrating cutting-edge technologies and advising brands on how to drive customer centricity and maximise their brand expression.I thrive in a fast-paced environment and am passionate about building strong client relationships working with senior & board-level clients, developing innovative solutions that optimise user experiences, impact the bottom line and add real and lasting value for the client, users, and customers.KEY SKILLSStrategic & Executive Leadership• Stakeholder influence & negotiation• Account management• Business vision & strategic direction • Project team managementOnline Brand Experience• Brand strategy• Thought leadership• Marketing technology• Service design • Customer Experience (CX) • User Experience (UX)Digital Transformation • Program management• Brand-led experience programmes • Operational process optimisation• Digital performance monitoring & analysisConsulting• Client management & relationships• Sales growth performance • Client pitches, RFPs & proposals• Project team management• Engagement revenue • Resource forecastsSPECIALITY & EXPERTISE• User-Centered Design & Customer Experience Design• Digital & Business Consulting• Digital Innovation• Creative Design & strategy• Augmented Reality & Virtual Reality• Process Design & Optimisation• User Experience & User Research• ERP & CRM Solutions• Application Design & Development• Omni Channel & Multichannel strategy• UI & App Development• Big Data & BI Solutions• AI & Machine Learning• Fintech SolutionsINDUSTRIES & CLIENTS• Automotive – Audi, Mercedes, GM Europe, Volkswagen, Fiat, Subaru• Banking and Insurance - Lloyds, HSBC, UBS, Lloyds of London, Groupama, Allianz • Telecommunications - BlackBerry, Virgin Media, Vodafone, Telefonica O2• Retail - McDonald’s, C&A• Charity - Charities Aid Foundation, Macmillan, BHF• Healthcare - Aventis Pharma, Accord
Listed skills include Digital Marketing, Digital Strategy, Online Marketing, User Experience, and 40 others.
