Nick Malcom Email & Phone Number

Des Moines, Iowa, Us

Accountable for the HR Technology Portfolio including vendor management, support, optimization, and road mapping of ADP Workforce Now, Greenhouse, Cornerstone, Pingboard, and other integrated solutions.Led 10 week Current State Assessment to capture current technology stack, total cost of ownership, ideal future state, and key capability gaps to propose short term and long term mitigations and solutions. Designed, created, tested, and rolled out first HR Business Intelligence dashboard leveraging ADP DataCloud to give real time and comprehensive insights into Workforce Composition, DEI, and Attrition including Span of Control, Underrepresented Group hiring and attrition, Forecasted Attrition, and Cost of Turnover.

Brooklyn, New York, Us

Served as functional owner and client project manager on the five month implementation of Workday replacing various source systems in Paylocity, Sequoia, and ChartHop for Core HR, Payroll, Time, Absence, Benefits, and Compensation resulting in an on schedule go-live with 95% user adoption in week one and 99% payroll accuracy on the first two checksLed the HR track of the entity consolidation reducing Cityblock’s company structure from 9 separate FEINs to 2 including the transition of employees and set-up of dual employees in coordination with the Workday launch Built out People Operations with a revised HR Service Catalog, team structures, and enhancement of tools to deliver on our employee commitment of maximizing automation and personalization delivering new HRSD KPIs including time to response and time to resolution Enhanced our current suite of employee tools including G-Suite, Freshservice, Slack, and Workday to drive employee experience wins in self-service, speed of resolution, and quality of interaction

Des Moines, Ia, Us

Accountable for the strategies, programs, and teams that support Krause Group's Total Rewards, Payroll, Service Delivery, and HR Technology functions for 5,000 employees across 11 states Executive Sponsor for Applicant Tracking System transition from Taleo to Workday Recruiting optimizing our candidate and hiring leader experience for 80,000 applicants and over 1,000 hiring leaders annually decreasing time to hire and improving candidate experience.Executive Sponsor and Project Manager for Learning Management System transition from Skillsoft to Workday Learning driving a revised learning program to leverage mobile technology and LinkedIn Learning automating previously manual learning tools and administration.Led a yearlong review of the entire Total Rewards program consisting of internal employee surveys, external benchmarking, gap analysis, and executive visioning sessions to create a revamped Total Rewards Philosophy to meet the needs to today’s and tomorrow’s diverse and agile workforce. Accountable for the design, administration, and performance of a 20-million-dollar self-insured health plan including expanding eligible membership by over 1,000 employees and dependents and navigating COVID-19 related forecasting and impacts. Activated and operationalized the teams across HR asked to design and administer within days numerous programs to respond to COVID-19 impacts including but not limited to $2 per hour Thank You pay, free meals per shift, two-week emergency leave, and cleaning bonuses. Accountable for the design and administration of twelve separate annual and long-term incentive plans intended to drive organizational performance and retention of key leaders and Executive Sponsor of moving these into the Advanced Compensation module in Workday. Restructured HR Operations function to reduce layers of leadership and add additional frontline staff into the structure building new capabilities while remaining budget neutral.

West Des Moines, Ia, Us

Accountable for advancing performance in all aspects of UnityPoint's people operations to drive a high value, efficient, and personalized experience for our 34,000 team members. Charged with bringing a consumer level experience to all segments of our workforce including our prospective candidates, team members, leaders, and alumni by maximizing technology, segmenting service delivery, and optimizing administration. Oversight of current HR Services including administration and service delivery of benefits, front end payroll, leaves, employee service center, HR data governance, HR technology, and HR analytics while building for scale in new services including talent acquisition and talent management operations.

West Des Moines, Ia, Us

System level leader of UnityPoint’s HR Operations with direct line of sight over 40 FTEs within HR Shared Services (AskHR) and HRIS serving 34,000 employees across three states and 300+ locations ensuring operationally efficient and team member experience focused HR Service Delivery.Accountable for the system level development of the HR Strategic and Operational plan in alignment with the UPH Roadmap with clear initiatives, deliverables, and outcomes focused on growth, talent management, talent acquisition, effective operations, and experience.Established quantitative and qualitative goals around HR Key Performance Indicators utilizing voice of the customer feedback and external best practices to drive accountability and adoption of best in class HR processes and programs driving a 20% increase in customer satisfaction for AskHR, 15+ day reduction in Time to Fill, and organizational baseline reporting of workforce composition and planning. Served as interim Talent Acquisition Leader for 16 months to stabilize the function via process design, education, and implementation of production metrics resulting in a 20% increase in user adoption and satisfaction and across the board improvements in applicant experience and applicant counts. Served as Project Sponsor for iCIMS Applicant Tracking implementation in alignment with our Roadmap priorities creating the RFP, forming the project team, and overseeing project deliverables delivering iCIMS on time, on budget, and in scope for UnityPoint.Multiple applications of the Kotter Change Management model driving an adoption of projects and changes across team members and leaders focused on “making it stick” through value creation and ROI. Executive Sponsor for FOCUS Forward (Process Improvement) within our HR Division resulting in over 100+ improvements to our processes resulting in quantifiable impacts to customer service, expanded services, and reduction in processing time for mergers and acquisitions.

West Des Moines, Ia, Us

HR Functional Lead for UnityPoint’s Infor Lawson ERP/HRIS system implementation driving business transformation in process, structure, and technology for all functional areas of UnityPoint’s HR services reporting directly to the System Executive Team. Implemented Employee Self Service, Manager Self Service, Case Management, Employee Portal, Talent Acquisition, Compensation, Payroll, Benefits, and Goal Management modules standardizing 3 disparate HRIS systems and 19 different employer codes for 27,000 impacted employees. Partnered with PricewaterhouseCooper, multiple consulting organizations, the enterprise Project Management Office, and all facets of IT to transform HR to align to a more contemporary model to leverage the technology through a comprehensive two and half-year transition and implementation plan. Assessed, designed, built, tested, and implemented new process design and automation for all transactions of the employee life cycle automating thousands of transactions a month and creating economies of scales to optimize our HR Business Partner and COE model. Identified, built, and delivered change management to HR leadership and staff as the ERP implementation brought HR Transformation including changes to roles, policies, workflows, and overall strategy of our HR staff.

West Des Moines, Ia, Us

Business unit level leader overseeing core HR operations delivering highly effective HR programs and initiatives around Talent Management, Talent Development, and Talent Acquisition services to 1,400 staff and 300 leaders. Built a team of six HR professionals to deliver organizational consultation to retain a highly engaged workforce with talented leadership.Delivered 100% compliance to all internal and external audits for our various accrediting and regulatory bodies including Iowa Department of Public Health, FLSA, OSHA, and internal audit. Served as HR Operations SME to partner with the HR Vice President and Chief Financial Officer in a complete overhaul of our Homecare Compensation model with modifications to time tracking, interfaces, and per pay period and quarterly payouts resulting in 10% increase in productive visits and a reduction in per pay period manual checks.

Oskaloosa, Ia, Us

Teaching Human Capital Development and Succession Planning for the Masters in Business Leadership program and Human Resources Management for the Bachelors program.

Des Moines, Iowa, Us

Championed and led the implementation of an online application system for thousands of applicants eliminating the need for storage and processing of paper applications creating the potential for over $100,000 in cost savings. Served on an executive HR project team to develop strategic plans for HR department, including the development and implementation of an online internal staff recommendation form which resulting in a 25% increase in hiring of student teachers in an effort to retain top talent.

West Des Moines, Ia, Us

Specifically operated as an employee advocate, management HR resource, and employee relations specialist for roughly 1,400 employees in six separate hospital service lines across three campuses.Ensured compliance and collaborated with all regulatory and governmental agencies around human resources and healthcare including JCAHO, DNV, DIA, DOL, EEOC, the Board of Nursing, and various others. Advised management on restructures in their service lines and created and administered severance agreements for employees when positions were eliminated.Created, organized, and presented various trainings and seminars to employees and management including topics on union awareness, pay practices and philosophy, discrimination, and interviewing. Collaborated with management in service lines on performance management, organizational development, succession planning, risk management, and various core HR concepts.

West Des Moines, Ia, Us

Mba, Master Of Business Administration

Bachelor Of Arts, Management; Business Administration