Nick Maldonado Email and Phone Number

Fire/ water/ mold/ contents clean up and restoration. We can handle everything from water damage, general cleaning to specialty cleaning!

1. Executive: a.Oversee SERVPRO® processes relating to customers and take care of customer needs.b. Manage relationships with centers of influence (COIs).c. Communicate customer concerns or complaints to the operations manager, general manager, or owner, as needed.2. Production: Initial Job Scopinga. Tell customers how SERVPRO® can help them; get the job by gaining customer and client confidence.b. Create and/or review job scopes and ensure accuracy and clarity.3. Production: Project Managementa. Oversee scheduling of jobs, resources, and crews following SERVPRO® production guidelines.b. Manage job file documentation.c. Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the jobefficiently.d. Manage “Work-in-Progress” jobs.e. Keep customers and centers of influence (COIs) informed about the job.f. Manage and perform production activities (as needed).g. Manage and monitor subcontractors.4. Production: Production Staff Managementa. Confirm timecards are accurate and submit to payroll.b. Ensure 1-4-8 job response commitment is followed at all times.c. Conduct Work-in-Progress (WIP) meetings.d. Inspect services and final walk-through on jobs.e. Train production personnel.f. Manage production personnel.g. Provide regular feedback on job performance, including scheduled performance appraisals.h. Recruit production personnel.5. Production: Jobsite/Employee Appearance6. Human Resources: Communication Management7. Executive: Professional and Personal Development8. Finance: Financial and Equipment/Asset Management9. Executive: Safety and Risk Management

1. Executive: Customer Satisfactiona. Monitor, communicate, and respond to customer needs.2. Production: Production Crew and Job Managementa. Adhere to 1-4-8 job response.b. Oversee jobsite management.c. Perform production processes as scheduled.d. Supervise production technicians.e. Manage job file documentation.f. Coach and train production technicians.3. Production: Jobsite/Employee Appearancea. Make sure that the jobsite is left with a clean and orderly appearance.b. Make sure employees follow SERVPRO® uniform policy.4. Human Resources: Communication Managementa. Ensure clear two-way communication with production manager.b. Ensure clear two-way communication with office staff.c. Ensure clear two-way communication with production technicians.d. Communicate clear expectations to production technicians.5. Executive: Professional and Personal Developmenta. Continue development of production skills and expertise of services, cleaning products, and equipment.b. Continue development of management, teambuilding, and leadership skills.6. Finance: Financial and Equipment/Asset Managementa. Manage and control costs of production jobs.b. Manage equipment and materials (assets).7. Production: Maintenance and Equipment Repaira. Perform preventive maintenance on vehicles and equipment.b. Report on all non-operational equipment.c. Oversee facility maintenance.8. Executive: Safety and Risk Compliance/Managementa. Understand and see that all personnel follow safety and risk management guidelines on the jobsite, in the office, and while traveling.b. Attend safety training.9. Additional: Other Duties, as Assigneda. Take ownership of Roles and Responsibilities.b. Handle recurring and unique tasks, as necessary.

Maintain production in receiving department and unload trailers to be processed. Meet strict daily production goals. Ensure safety. Train new hires on processes and equipment as well as heavy machinery. Utilize safety training daily. Ensure safe environment within my department.

In charge of set up, processing and take down of pharmaceutical production line. Responsible for release and return of material to and from warehouse. Responsible for meeting strict production goals. Responsible for ensuring osha, fda and epa guidelines and regulations are met.