Nick Marks Email & Phone Number

Austin, Texas, United States

Responsible for leading modernization and maturity in the ServiceNow Platform along with continued focus on IAAC in the cloud and automation. I'm heavily focused on people leading, driving agile process, demand management, and implementing efficiencies.

• Pioneered the 7X24 365 Information Technology Operations Center managing 21 employees onsite and remotely in Dublin, OH, Bangalore India, and Manila Philippines• Consolidated Tier 1 IT infrastructure towers into one team focusing on critical monitoring, incident management, service restoration, customer service and pro-active maintenance• Manage a fast pace environment providing outstanding customer service, follow through, vendor management, and delivering the highest quality of… Show more • Pioneered the 7X24 365 Information Technology Operations Center managing 21 employees onsite and remotely in Dublin, OH, Bangalore India, and Manila Philippines• Consolidated Tier 1 IT infrastructure towers into one team focusing on critical monitoring, incident management, service restoration, customer service and pro-active maintenance• Manage a fast pace environment providing outstanding customer service, follow through, vendor management, and delivering the highest quality of work• Create and manage escalation procedures and ensure service levels are maintained.• Establish department performance and development goals • Consistently react with urgency to resolve problems• Exercise the ITIL lean methodology• Proficient in performance management, recognition, and career development• Oversee and execute department projects• On-call 7X24 for critical events• Experience with prioritization and thinking with an enterprise perspective Show less

Waukegan, Il

Supervise 11 Data Center 1st shift employees both onsite and remotely in Dublin, OHManage the day-to-day processing activity, problem escalation to management, and completion of data center goalsProficient in performance management and career developmentTeam lead for Automic batch scheduling focusing on daily workload, application stability, and design implementation. SME for Operations department SOX and E&Y auditingRepresent department on weekly change management calls… Show more Supervise 11 Data Center 1st shift employees both onsite and remotely in Dublin, OHManage the day-to-day processing activity, problem escalation to management, and completion of data center goalsProficient in performance management and career developmentTeam lead for Automic batch scheduling focusing on daily workload, application stability, and design implementation. SME for Operations department SOX and E&Y auditingRepresent department on weekly change management calls Implement, document, and oversee all new processes/procedures for departmentOn-call 24x7 for Data Center outages and issuesPerforms role of substitute Data Center Manager when necessary Show less