Nick Mcclagish Email & Phone Number

United Kingdom

Norwich, England, United Kingdom

A dynamic and multi-service (Marketing, SaaS, Casino Operations) Chief Commercial Officer (CCO) responsible for developing and executing commercial strategy, driving revenue growth, and driving Revenue, Casino Operations and customer service teams.Core Responsibilities:• Develop and implement effective business plans and sales strategies to achieve revenue and profitability goals• Manage and coach wider business including marketing, and customer service teams to… Show more A dynamic and multi-service (Marketing, SaaS, Casino Operations) Chief Commercial Officer (CCO) responsible for developing and executing commercial strategy, driving revenue growth, and driving Revenue, Casino Operations and customer service teams.Core Responsibilities:• Develop and implement effective business plans and sales strategies to achieve revenue and profitability goals• Manage and coach wider business including marketing, and customer service teams to deliver high-quality performance and customer satisfaction• Establish and maintain strong relationships with key clients, partners, and industry stakeholders• Identify and pursue new business opportunities and markets in the igaming sector• Monitor and analyze market trends, customer feedback, and competitor activities to identify new opportunities and challenges• Oversee the development and launch of new products and services that meet customer needs and market demands• Collaborate with the product, technology, and operations teams to ensure alignment of commercial objectives and operational capabilities• Define and monitor key performance indicators (KPIs) and metrics to evaluate the effectiveness of our commercial activities• Prepare and present regular reports and forecasts to the CEO and the board of directors Show less

Norwich, United Kingdom

+ Establishing strong relationships through implementing a focused work and reporting structure (Internal & Client facing reporting and communications).Implemented Efficiency Process:+ Established client onboarding and growth processes to increase satisfaction levels, saving repetitive discussions and providing clear guidance on strategy development and performance/growth blockers + Built effective working relationships (changed from ‘reactive’ to ‘leading’ approach).+ Improved… Show more + Establishing strong relationships through implementing a focused work and reporting structure (Internal & Client facing reporting and communications).Implemented Efficiency Process:+ Established client onboarding and growth processes to increase satisfaction levels, saving repetitive discussions and providing clear guidance on strategy development and performance/growth blockers + Built effective working relationships (changed from ‘reactive’ to ‘leading’ approach).+ Improved client pitching and onboarding process Risk Management – Implemented new processes+ streamlined legacy systems to reduce risk and break through identified blockers, moving to a risk vs return mindset. Commercial Growth, incremental revenue/profit up+ Positive revenue increase & improved profit from re-modelling agency deliverables and value add services proposition resulting in both Cross-sell and Upsell of wider agency services. +Develop new commercial revenue streams with referral models with leading industry partners+ Generated referral deals increasing profit from referral partners and securing client Eco Systems with known and mutual supporting partners + Consulting and Coordinating product changes following industry compliance and regulation revisions in various Geos + Conversion Rate Optimisation analysed funnel performance metrics+ Increase funnel conversion through analysis and bespoke recommendations+Conflict management (Compliance, Commercial, Sales, Operational) Reporting (RAG, WIP, Financial, Performance – ROI & Cost to serve)+Consultancy Services when launching new product to market having launched casinos/Sports book (Backoffice - Player management solutions, CRM, PSPs, Tracking platforms, Reporting Platforms etc..) through to SaaS solutions and wider API Integrations. Show less

Norwich, United Kingdom

+ Establishing strong relationships through implementing a focused work and reporting structure (Internal & Client facing reporting and communications).Implemented Efficiency Process:+ Reduced client complaints and increased satisfactions levels, saving repetitive discussions+ Built effective working relationships (changed from ‘reactive’ to ‘leading’ approach).+ Improved client onboarding process (launch process time savings of 2 weeks)Risk Management – Implemented new… Show more + Establishing strong relationships through implementing a focused work and reporting structure (Internal & Client facing reporting and communications).Implemented Efficiency Process:+ Reduced client complaints and increased satisfactions levels, saving repetitive discussions+ Built effective working relationships (changed from ‘reactive’ to ‘leading’ approach).+ Improved client onboarding process (launch process time savings of 2 weeks)Risk Management – Implemented new Compliance process+ streamlined to reduce risk (no issues since going live)Commercial Growth, incremental revenue/profit up+ Positive pevenue increase & improved profit from remodelingand Negotiation of main commercial deal with - We Fight AnyClaim+Develop new commercial revenue streams+ Generated referral deals increasing profit from referrals+ Created new revenue stream from wasted funnel conversions + Coordinating product changes following industry compliance and regulation revisions (MOJ to FCA) and the expiry of limitations on PPI claims+ Conversion Rate Optimisation analysed funnel performance metrics+ Increase funnel conversion through analysis and bespoke recommendations+Conflict management (Compliance, Commercial, Sales, Operational) Reporting (RAG, WIP, Financial, Performance – ROI & Cost to serve) Show less

Norwich, United Kingdom

+ Remodel the Client Communication Strategy move from ‘Call Centre’ approach to a ‘Digital First’ approach changing the whole business model – Projected cost saving £250K + Lead role out for the business Alpha and Beta product launch + Created the Sales and Marketing strategy to take product to market via both Agency (SaaS) and Direct B2B. + Commercial modelling– Produced H/M/L Commercial models for the Alpha and Beta Product launches based on available… Show more + Remodel the Client Communication Strategy move from ‘Call Centre’ approach to a ‘Digital First’ approach changing the whole business model – Projected cost saving £250K + Lead role out for the business Alpha and Beta product launch + Created the Sales and Marketing strategy to take product to market via both Agency (SaaS) and Direct B2B. + Commercial modelling– Produced H/M/L Commercial models for the Alpha and Beta Product launches based on available functionality for key delivery stages.+ Forecasted sales predictions/targets creating bespoke pricing strategy to achieve market penetration in establish sector. Show less

Norwich, United Kingdom

+ Directing formation of a new team delivering a new service (Rewards), selecting and recruiting team, forming insight and direction of associated client services.+ Delivery of proposals to SMT, identifying appetite, timeframe, resource requirements and ROI.+ Built a pipeline of new opportunities and delivered a core new product in Rewards Marketing which increase profit margins through a market leading SAAS product (Fulfilment on Demand).+ Delivered incremental Profit in first year… Show more + Directing formation of a new team delivering a new service (Rewards), selecting and recruiting team, forming insight and direction of associated client services.+ Delivery of proposals to SMT, identifying appetite, timeframe, resource requirements and ROI.+ Built a pipeline of new opportunities and delivered a core new product in Rewards Marketing which increase profit margins through a market leading SAAS product (Fulfilment on Demand).+ Delivered incremental Profit in first year using new incentive SaaS product + Engaging Network clients to identify additional revenue, scoping new projects with internal stakeholders and assisting with project proposals.+ Internal management of multiple projects concurrently, chairing meetings with key stakeholders+ Act as Technical Specialist to problem solve on client issues.+ Attending business exhibitions as Senior Team Member, + Mentor to internal team members, facilitating coaching sessions.+ Produce Quarterly Business Reviews + Development and redesign of client contracts. Show less

Norwich, United Kingdom

+ Management of 3 teams, Direct line management for: 2 Account Directors - strategic lead, assuring statistical delivery around client growth, client satisfaction and staff performance. 9 Staff members c.90 Client accounts + Mentoring internal staff to achieve continued professional development, performance reviews, inductions, recruitment.+ Advisor to the business and lead on Change Management.+ Delivery of business strategy to the team, cascaded (and tailored) from… Show more + Management of 3 teams, Direct line management for: 2 Account Directors - strategic lead, assuring statistical delivery around client growth, client satisfaction and staff performance. 9 Staff members c.90 Client accounts + Mentoring internal staff to achieve continued professional development, performance reviews, inductions, recruitment.+ Advisor to the business and lead on Change Management.+ Delivery of business strategy to the team, cascaded (and tailored) from SMT.+ Oversee and attend QBR & monthly client reviews/meetings.+ Dual relationship management of clients and affiliates to ensure clear collaboration between both.+ Sign off on Media contracts up to £20k, including negotiation and agreement of terms.+ Adaptation and improvement of client tracking and reporting process, identifying opportunity to increase profitability+ Undertake RFP & Pitch for new business, acting as subject matter expert. Show less

Norwich

|Managing the Affiliate network division (focussed servicing on emerging brands)|Managing a team of 5 direct reports, responsible for c.60 clients.|Reporting to MD and Client Service Director.|Direct client relationship management for a small high-profile portfolio.|Managing team to maximise performance. Developing, training and coaching.|Ongoing strategic development with clients, directly and via the team.|Development and delivery of new business pitches and Quarterly… Show more |Managing the Affiliate network division (focussed servicing on emerging brands)|Managing a team of 5 direct reports, responsible for c.60 clients.|Reporting to MD and Client Service Director.|Direct client relationship management for a small high-profile portfolio.|Managing team to maximise performance. Developing, training and coaching.|Ongoing strategic development with clients, directly and via the team.|Development and delivery of new business pitches and Quarterly Business Reviews.|Forecasting and delivery of information to Directors/SMT.|Technical Insight owner for multiple projects.|Proactive input to overarching business issues, including contribution to other business areas. Show less

Education record

Education record