Nick Mcleod Email & Phone Number

Melbourne, Vic, Au

New York, Ny, Us

Working within a Product & Technology department encompassing Product, Engineering and IT Services teams.Responsibilities:• Budget development and cost control for department Opex• IT project implementations including security product selection and implementation• IT operations management• Virtual infrastructure architecture• Security & compliance risk management • People & Performance ManagementAchievements so far:• Worked closely with PMO to implement security and policy changes to achieve ISO 27001 certification. • Ongoing security responsibilities including risk management, infrastructure design and implementation, operational security tasks. • Led RFP process to bring L1/L2 IT support team in-house over 2 sites.• Designed and implemented in-house support processes (Incident Management, Problem Management, Change Management, Asset Management) with SLAs on a new internal ITSM system.• Project management and technical oversight of move to cloud services (email, file shares, virtual desktops).

Budel-Dorplein, Nl

Worked in conjunction with a global IT team to facilitate all IT operations over 2 plant sites (South Australia and Tasmania)Budget Management* Complete IT budget development (opex and capex) for Infrastructure, Support and local Applications teams* Monthly cost review and forecasting (SAP cost center owner) IT Operations Management* Responsible for service management processes and support SLAs (ServiceNow / ITIL)Systems Coordination* Discuss new systems with business, coordinate with Group IT (Zurich) to determine how functionality fits into global architecturePeople & Performance Management* Performance reviews for 7 direct reports including Infrastructure, Support and Application staff* Salary/bonus evaluations * Review and recommendations on Australian IT organizational structure

Budel-Dorplein, Nl

Management of Infrastructure and Support teams across 2 plant sites (South Australia and Tasmania)* Personnel reviews for 5 team members* Infrastructure/support team budgeting and cost control (SAP cost center owner, external Excel tools)* Project manager/coordinator for larger infrastructure projects * Responsible for team processes including Change Management, Incident Management, Problem Management (ServiceNow)

Budel-Dorplein, Nl

Responsible for complete project lifecycle for KPI reporting system for 2 plant sites in Australia. * Development of goals and scope with senior stakeholders* Project documentation, tracking and reporting* KPI system architecture (database, data collection, reports)

Budel-Dorplein, Nl

* Design and development of new business systems (C#, .Net, ASP.Net) * Report development (SQL, SSRS, SSAS)* Maintenance of existing systems and report modifications (C#, .Net, VB6, MS Access)

Co-founder, co-manager and senior consultant for an IT consultancy specialising in Software Architecture, Development and Integration. Company employed up to 8 employees and worked regularly with large private enterprises (Hydro/Aurora/Transend power company, Nyrstar Smelter), most state government departments (Justice, Education, Health and Human Services, Primary Industry Water and Environment, Transport), and many smaller businesses. The company quickly developed a good reputation and worked continuously without any advertising. As co-owner and manager: * All company administration, tax, financial, payroll management* Tender response development* Client account management and reporting* People and performance managementAs Senior Consultant:* Client liaison* Requirements analysis* Business Process Analysis* IT project management* Software team leader managing other consultants* Software architecture * Full stack development using MS tools (C#, .Net, SQL Server, Visual Studio)* Reporting/OLAP cube design and implementation (SQL Server Reporting Services, SQL Server Analytical Services, Cognos)