Nick Mcney Email & Phone Number

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

Fredericksburg Virginia

• Daily prioritizing work efforts and scheduling field service technicians; openingservice tickets and monitoring work order process until final invoicing;
• fielding incoming calls and customer inquiries; researching parts from outside vendors and issuing purchase orders;
• processing time cards; identifying warranty repairs and reviewing warranty work orders foraccuracy prior to invoicing:
• executing monthly PM service agreements by opening service tickets, ordering parts, scheduling, reviewing and issuing completed PM reports to the customer.

Beaufort North Carolina

• Coordinate efforts between Field Service, Manufacturing, Engineering and Construction Management to accurately root cause product issues
• Determined course of action to resolve customer issues both cost effectively and timely

Beaufort North Carolina

• Supervised and scheduled field service technicians for maintenance & large diesel engine repair;
• responsible for opening/closing/invoicing of work orders to both warranty and customer-pay jobs;
• understanding the needs of both the customer and the skill-set of the technician to ensure a timelyand accurate outcome;
• logistical coordination and scheduling of repair and service work when work was being performed out of state often in conjunction with outside vendors