Nick Mcney Email & Phone Number

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

Fredericksburg Virginia

• Daily prioritizing work efforts and scheduling field service technicians; openingservice tickets and monitoring work order process until final invoicing; • fielding incoming calls and customer inquiries; researching parts from outside vendors and issuing purchase orders;• processing time cards; identifying warranty repairs and reviewing warranty work orders foraccuracy prior to invoicing: • executing monthly PM service agreements by opening service tickets, ordering parts, scheduling, reviewing and issuing completed PM reports to the customer.

Beaufort North Carolina

• Coordinate efforts between Field Service, Manufacturing, Engineering and Construction Management to accurately root cause product issues• Determined course of action to resolve customer issues both cost effectively and timely

Beaufort North Carolina

• Supervised and scheduled field service technicians for maintenance & large diesel engine repair;• responsible for opening/closing/invoicing of work orders to both warranty and customer-pay jobs;• understanding the needs of both the customer and the skill-set of the technician to ensure a timelyand accurate outcome; • logistical coordination and scheduling of repair and service work when work was being performed out of state often in conjunction with outside vendors