• Fenway Park, MGM Music Hall and JetBlue Park

• Scheduled 500+ associates for venue’s sporting events, concerts, and catering functions• Framed go-forward scheduling procedures for Aramark team at Fenway Park to be followed by junior employees• Developed robust pre-season recruiting strategy resulting in a decrease of total agency labor year over year from 2022 to 2023

• Managed day-to-day Human Resources operations at venue, including oversight of three direct reports• Recruited and trained new staff (125+ Per Event Season) and volunteers throughout all departments within the venue• Conducted staff counseling and discipline as necessary• Developed, implemented, and maintained venue-specific Human Resources policies• Maintained personnel files in accordance with company, state, and federal standards• Coordinated shared labor throughout venues in the North East region

• Executed scheduling, payroll, and human resource support for over 400 employees and nonprofit (NPO) volunteers• Adapted to scheduling changes and staff availability constraints to ensure minimal workforce shortages• Ensured positive guest experience through support of manager and employees as needed

• Executed scheduling, payroll, and human resource support for over 400 employees and nonprofit (NPO) volunteers• Adapted to scheduling changes and staff availability constraints to ensure minimal workforce shortages• Ensured positive guest experience through support of manager and employees as needed

• Provided prompt, efficient, and friendly individual guest support to guarantee high-quality experience• Leveraged operational practices to ensure high-quality food standards were being met• Maintained all state and federal health standards