As a Social Monitoring and Listening Senior Specialist at PayPal, I leverage my social media expertise to analyze, measure, and optimize the company's social media communications and performance. I have been working at PayPal for over eight years, starting as a customer service agent in November 2015, and I have contributed to multiple projects and campaigns that have increased the brand awareness, customer satisfaction, and social impact of PayPal. Some of the skills that I use daily include social media measurement, social media communications, and social media platforms. My core competencies are data analysis, problem-solving, creativity, and collaboration. I am passionate about using social media as a tool for social good. I align with PayPal's mission to democratize financial services and empower people and businesses to join and thrive in the global economy.