MedicalPractice is a Cloud-based Health IT company excelling in electronic practice enterprise solutions. With over a decade of superb customer service. eMedical is an All-In-One Fully Integrated Medical Software, ONC Certified HIT 2015 edition.• Collected requirement, created and executed plan to bring telemedicine to all providers effected by Covid-19.• Utilized Camtasia and MS office daily to create training materials including manuals, step-by step release materials and training videos.• Performed live and webinar training for data entrants and system administrators.• Build and maintained excellent working relationships with dozens of clients utilizing strong communication skills in oral and written form.

• One of the top revenue producers for the Central New Jersey region.• Two-time President’s Club award recipient.• Build superb customer relationships, maintained exceptional follow-up, and delivered outstanding customer service and expertise. • Provided on-boarding and training to new direct sales representatives.

Professional Experience:Vantage Production, Red Bank, New Jersey Technical Trainer / System ManagerVantage Production offers enterprise software solution (CRM) for loan originators focused on marketing and sales lead management. Initial responsibilities included database management, which evolved into product management.System Management• As a functional expert, analyzed enhancement requests to determine priority and IT development feasibility.• Based on client requirements proposed solutions to improve the end-user experience resulting in higher software adoption.• Managed all tasks related to client on-boarding, data migration, user training, and system configuration. • As release expert, communicated all system changes to various internal teams and created training videos for system administrators and end users based on six-week release cycle.Technical Training• Completed end-to-end (E2E) administrator and CRM user training.• Conducted weekly end-user webinars to optimize system experience and maximize adoption.• Performed over 30 annual live training sessions with customer administrators and end users.• Consistently followed-up with client administrators to stay on top of training needs and relay system changes.• Analyzed functional requirements for each release item in order to create release videos on specific topics.

Human Resource Administration, City of New York Training Specialist/System Analyst Consulted for Human Resource Administration MIS as a technical trainer for the Public Transportation Automated Reimbursement system. Automatic Reimbursement (PTAR) system provides tracking of Medicaid reimbursement of eligible transportation expenses.• Lead design, implementation, and training delivery for the Public Transportation system• Conducted over 300 demonstrations and installations of the PTAR system to hospitals and medical facilities across New York City.• Provided go-live technical support for the project and daily end user support.• Held meetings to consult clients on ways to maximize efficiency and reimbursement.• Utilized SQL to create users, update records, and resolve user issues in the PTAR application.• Assisted in the creation and supervision of the PTAR help desk • Created technical documentation for periodic updates of the PTAR application.