Nick Meyer Email & Phone Number

Cartersville, Ga, Us

United States

+ Employed by ProsourceIT (www.prosourceit.net), and tasked with working as a contractor/consultant to their client Pediatric Associates (www.pediatricassociates.com).+ Provided IT support as a member of Pediatric Associates' (Corporate) in-house IT Service Desk team, while working from home.+ Assisted IT Service Desk team-members with their Service Now ticket queues remotely, while supporting the day-to-day IT operations of various Pediatric Associates office locations across the United States, and their out-source Patient Contact Center business partners in the Philipines, and Mexico.+ Coordinated with other groups both inside and outside of the greater IT department to ensure service delivery, and effectively leverage over 14 years of IT experience to accommodate the needs of Pediatric Associates employees, and support vendors.+ Supported the following technologies: Microsoft Authenticator, Office Mobile, Office 365, Teams, Windows 10 & 11, Azure Entra ID, Azure Virtual Desktop, Citrix, ConnectWise, Goverlan (EV) Reach, ServiceNow, Concur, RingCentral, and many others.

Kennesaw, Georgia, United States

+ Transitioned into fully remote Service Desk Analyst role. Still employed with Pomeroy Technologies, LLC (www.pomeroy.com), and supporting their client Avient (www.avient.com). + Provided IT support as a member of Avient's (Corporate) in-house IT Service Desk team, while working from home. + Assisted IT Service Desk team-members with their Service Now ticket queues remotely, while supporting the day-to-day IT operations of various global Avient office and plant locations.+ Coordinated with other groups both inside and outside of the greater IT department to ensure service delivery, and effectively leverage over 13 years of IT experience to accommodate the needs of Avient associates.- Resigned position after receiving job offer from another employer that offered a better rate of compensation, with a longer contract duration.

Kennesaw, Georgia, United States

+ Employed by Pomeroy Technologies, LLC (www.pomeroy.com), and tasked with working as a contractor/consultant to their client Avient (www.avient.com).+ Provided IT support as a member of Avient's (Corporate) in-house Enterprise Computer Technologies team, or (ECT) for short, at their Specialty Inks division.+ Assisted ECT team-members with their Service Now ticket queues remotely, while supporting day-to-day IT & network operations out of Avient's Kennesaw, GA office location.+ Managed a diverse asset profile, consisting of over 50 small form-factor computers and monitors, and all related cabling, peripherals, and connectivity for these, as well as over a dozen Lenovo and HP laptops, company iPhones, VoIP phones, and several networked HP MFP's and Konica Minolta copiers. + Coordinated shipping equipment returns, for separated associates, back to Corporate asset management team. As well as periodically supervising equipment refresh technicians, during scheduled desktop refreshes. + Tracked Tier I & II Technical Support, and System Administration service requests, and incidents via Service Now. + Leveraged knowledge of Windows scripting (BATCH) to create some helpful scripts, for myself, and my team.+ Performed password resets, and account unlocks, via Microsoft Active Directory, as well as placing assets and users into the correct organizational unit(s), or (OU), to ensure correct Group Policy enforcement, and conformity. + Provided Microsoft Office 365 support, to address issues that cropped up during mail migration from on-premises Exchange system to Office 365 Azure cloud system.+ Performed 66 block phone line punch-downs, on rare occasions, as well as RJ-45 jack activations in the on-site networking closet. Demonstrating a familiarity with the use of butt-set, tone generator and tracing kit, for simple office networking. - Transitioned directly from on-site Desktop Support role into fully remote Service Desk Analyst role.

Jacksonville, Florida, United States

+ Employed by Plaza Home Mortgage, Inc. (www.plazahomemortgage.com), as a remote member of their IT Help Desk team, based out of San Diego, CA. + Provided IT support for in-office, and remote Plaza Home Mortgage, Inc. associates, from their Jacksonville, FL office. + Supported in-bound call queue (alone) for the first two-to-three hours of my shift – due to the rest of my team being on the west-coast. Documented, triaged, and escalated incoming reported issues from users. + Managed a diverse asset profile, consisting of a hundred thin-client computers and VoIP phones, two hundred monitors, and all related cabling, peripherals, and connectivity for these, where-applicable. + Coordinated shipping returned remote assets, and shipped repurposed remote assets to new remote associates. + Tracked Tier I & II Technical Support, and System Administration service requests, and incidents via Service Now. + Documented SOP’s and pro-actively contributed to Service Now knowledge base section, regularly. Helping to update existing knowledge articles when possible. + Leveraged knowledge of Windows scripting (BATCH) to create some helpful scripts, for myself, and my team. + Leveraged knowledge of Powershell to help with the stripping of special characters from filenames, and update filename naming conventions for thousands of loan-documents within the document management system. + Provided application support for in-house loan generating and processing application system. + Monitored system performance, and performed troubleshooting of frequent reports of system, application, printing & email slowness, or errors. + Performed password resets, and account unlocks, via Microsoft Active Directory, and eventually also via Office 365 Admin Center. + Provided after-hours Technical Support & acted as issue escalation coordinator, as part of on-call rotation, for 24x7 support model. - Left company before moving out-of-state to be closer to family.

Jacksonville, Florida, United States

+ Employed by Veritude (now known as Fidelity TalentSource, www.fidelitytalentsource.com), and tasked with working as a contractor/consultant to their parent company Fidelity Investments (www.fidelity.com). + Provided IT support for Fidelity Investment in-office associates, from their Jacksonville, FL offices, as a member of their out-sourced Desktop & Network Support team. + Supported in-bound call queue, to document, and triage incoming issues users were reporting with their traditional desktop computer environment. + Managed a diverse asset profile, of approximately 300 computers, VoIP phones, 50 laptops, 1000 monitors, and all related cabling, peripherals, and connectivity. + Installed a KVM-based imaging space, wired with power, Ethernet, video, and input connections, enabling our team to quickly multi-task the physical and network imaging of both new and repurposed desktop and laptop assets, about a dozen at a time. In most cases, using Microsoft SCCM to ensure system configuration, compliance, and conformity. + Organized asset inventory, and e-wasted overstock legacy equipment, as needed – making room for new assets, and stream-lining asset check-ins and check-outs, and leverage Service Now ticketing system, for asset tracking.+ Performed password resets, and account unlocks, via Microsoft Active Directory. + Performed “un-supervised” lite-administration of VoIP system. + Performed some "supervised" switching interface configurations, using PuTTY, hard-copy instructions, and a locally connected laptop, via an RS-232 to RJ-45 adapter management interface connection. Allowing for granular-configuration of switching interfaces, and precise-usage of VLAN technology. - Resigned position after receiving a direct hire job offer from another employer that offered a better rate of compensation, and better benefits.

Jacksonville, Florida, United States

+ Employed by Apex Systems (www.apexsystems.com), and tasked with working as a contractor/consultant to their client Dell Technologies (www.delltechnologies.com), and tasked with working as a contractor/consultant to their client Main Street America Insurance (www.msainsurance.com). + Provided IT support for Main Street America in-office and remote associates, throughout the U.S., from their Jacksonville, FL offices, as a member of their out-sourced Desktop & Network Support team. + Supported in-bound call queue, to document, and triage incoming issues users were reporting with their traditional desktop computer environment. + Performed desktop & laptop imaging, manual setting configurations, and Windows group policy enforcement. + Organized asset inventory, and e-wasted overstock legacy equipment, as needed – making room for new assets, and stream-lining asset check-ins and check-outs. + Performed password resets, and account unlocks, via Microsoft Active Directory. + Performed some "supervised" switching interface configurations, using PuTTY, hard-copy instructions, and a locally connected laptop, via an RS-232 to RJ-45 adapter management interface connection. - Resigned position after receiving job offer from another employer that offered a better rate of compensation.

Jacksonville, Florida, United States

+ Transferred to Fidelity National Financial (www.fnf.com), another one of Insight Global’s clients. + Provided desk-side IT technical support for over 300 associates, out of FNF’s downtown Jacksonville, FL headquarters office building, as a member of their in-house System Administrator IT team. + Supported in-bound call queue, to document, and triage incoming issues users were reporting with their traditional desktop computer environment. + Rendered on-demand “white-glove” technical services, to in-office Executives. + Provided network scanner & printer technical support. + Performed desktop & laptop imaging, manual setting configurations, and Windows group policy enforcement. + Performed password resets, and account unlocks, via Microsoft Active Directory, and in some cases, Office 365 Admin Center. - Resigned position after moving to a new residence, as the commute became too much of a burden.

Jacksonville, Florida, United States

+ Employed by Insight Global (www.insightglobal.com), and tasked with working as a contractor/consultant to their client Bank of America - Merrill Lynch (www.ml.com). + Provided IT support for Merrill Lynch in-office and remote associates, throughout the U.S., from their Jacksonville, FL offices, as a member of their “Premium IT Service Desk” team. + Supported in-bound call queue, to document, and triage incoming issues users were reporting with their environment. + Performed remote shadowing & technical Windows troubleshooting, using Windows Remote Assist, in-conjunction with other VNC protocol software. + Utilized pre-made BATCH scripts remotely, to do things like clear browsing history, rebuild Windows profiles, remove and remap network resources, restart services, reboot servers, etc. + Performed password resets, and account unlocks, via Microsoft Active Directory. + Performed mobile device management, and MFA resets. - Coordinated with Insight Global to explore other opportunities, and pursue less call-center centric roles.

Jacksonville, Florida, United States

+ Employed by Experis (www.experis.com), and tasked with working as a contractor/consultant to their client Blue Cross and Blue Shield of Florida a.k.a. Florida Blue (www.floridablue.com). + Provided IT support for Florida Blue in-office and remote associates, throughout the state of Florida, from their Jacksonville, FL headquarters campus, as a member of their IT Service Desk team. + Supported in-bound call queue, to document, and triage incoming issues users were reporting with their Citrix server environment. + Performed remote shadowing & technical Windows troubleshooting, using Windows Remote Assist, in-conjunction with Citrix XenCenter, monitoring for Citrix server farm issues. + Performed password resets, and account unlocks, via Microsoft Active Directory. + Performed MFA resets. - Employment contract expired, during a hiring freeze at Florida Blue freshly after they had been acquired by GuideWell.

Jacksonville, Florida, United States

+ Employed by SGS Technologie (www.sgstechnologies.net), and tasked with working as a contractor/consultant to their client Jacksonville Electric Authority (www.jea.com). + Provided IT support for JEA in-office associates & remote tradesman workers, via in-bound call reception, issue reporting, triage, and in some cases, escalation. + Performed password resets, and account unlocks, via Microsoft Active Directory. + Performed remote shadowing & technical Windows troubleshooting, using Windows Remote Assist, in-conjunction with Citrix XenCenter, monitoring for Citrix server farm issues. + Used HP Service Manager ticketing system to create, track, escalate, and resolve technical incidents and requests. - Resigned position at SGS Technologie, to focus on finishing Associate's degree program, as a full-time student.

Jacksonville, Florida, United States

+ Employed by SGS Technologie (www.sgstechnologies.net), and tasked with working as a contractor/consultant to their client Emtec Inc. (www.emtecinc.com). + Performed responsibilities as both a Computer Deployment Specialist, and at times as a Supervisor & Project Lead to other Specialists on the same deployment(s). + Deployed roughly 1000 Apple iMac desktop computers, and HP LaserJet network printers, for Emtec’s client, Duval County Public Schools (dcps.duvalschools.org) throughout Duval County, Florida. + Deployed roughly 500 Lenovo Think Centre all-in-one desktop computers, for Emtec’s client, Jacksonville Public Library (www.jaxpubliclibrary.org) throughout Jacksonville, Florida. - Emtec ran out of projects in the Duval County area, and had no more need for my services, and I coordinated with SGS Technologie to find additional work.