Nick Mitcham Email & Phone Number

Augusta, Ga, Us

Savannah, Georgia, United States

United States

Manages 3 Regions of stores installation sales that consist of 47 stores across Alabama, Georgia, South Carolina, North Carolina, and Tennessee. Directly responsible for $12,000,000 in labor per year, working collaboratively while executing different contracts with our Professional Installation Contractors, and senior leadership/customer care teams. Successful customer case management, overseeing 85 cases per day. Create and monitor KPI’s to maintain high quality service to yield high NPS scores.• Led the company in overall NPS scores last year with a goal of 65%, finishing at a 77%.• Conduct B2B meetings with our network of Professional Installation Contractors.• Helped rollout the Soft Surface carpet program for LL throughout 2023, and 2024 in over 150 stores.

Augusta, Ga.

Manages as much as 5 employees at a time. Supports and develops future Store Managers, Assistant Store Managers, and Sales & Product Specialists through driving business, reducing cost, and managing Pro and Install segments of their business. Leads teams through new changes in diversity and inclusion, talent development and customer NPS results while helping the teams lead with courage and resilience in the ever-changing landscape of the flooring business. Monitored four-wall (P&L) reports, shrink reports, shelf-life audits, and weekly cycle counts.• Directly responsible for $5,300,000 annually in product, and labor.• Trained 7 associates from the ground up to store managers.• Led the company in 2018, 2019, and 2022 for our President Circle. This is for overall profitability, Pro sales, Install sales, and Shrink percentage.• In charge of developing and maintaining productive relationships with our Pro customers to ensure high quality products and high-quality customer service.• 2020 I took over the Augusta, GA. store taking its overwhelming shrink from 19% to a 3% the following year.• My last year as a Store Manager I beat plan for the year 11.2% while comping 14%. Also beat Installation plan by 32%• Led my team to the President’s Circle 3x

Augusta, Georgia

Responsible for the preparation and review of billing data to process billing by set deadlines in accordance with policies, procedures, and SOX Key Controls.Work hand-in-hand with upper level management via Salesforce, Clarify, and other expedited emails.Generate a weekly report showing errors from various team members; and a request for a Root-Cause-Analysis form (RCA) be filled out and returned. Perform all billing functions by designated deadlines and schedules. Maintain and update Excel spreadsheets as needed for certain billing features to assist in accurate uploads to Oracle.Utilize ADP internal applications and external resources such as the internet to research and determine the correct mailing address for undeliverable items.

Planned and executed over 500 concerts with a maximum budget of $20,000. Negotiated contracts, coordinated strict timelines for events, and executed a wide range of marketing strategies on social media, tv, and radio. Organized over 500 day-of-show itineraries to keep staff members, band members, and other key parts of the concert on time.• Worked with many artists through the years that were starting out but became quite big including: A Day to Remember, We the Kings, Boys like Girls, All Time Low, Pierce the Veil, Knocked Loose, Metro Station, and many others.• Did Official Album Release concerts for A Day to Remember for albums “For those who have heart,” and “Homesick.” o Homesick sold over 500,000 copies.• Worked with 95 Rock, and HD98.3 on many events.• Collaborated with some of the top talent agencies in the world; CAA, WMA, UTA, and TKO.

Bachelor'S Degree, Business Administration And Management, General

High School Diploma