Nick Monaghan Email & Phone Number

Minneapolis, MN, US

Lino Lakes, Minnesota, United States

Edina, Minnesota, United States

• Assist the West Virginia Department of Health and Human Resources (DHHR) with document generation for their Integrated Eligibility System to improve how the state determines eligibility and delivery of several social.
• Develop documents and implement variable sets to be used for the DHHR Supplemental Nutrition Assistance Program, Temporary Assistance for Needy Families and Child Welfare documents using Cincom Eloquence Author
• Utilize Rally Software to edit and update User Stories to track document completion in an Agile Environment
• Upload completed documents, variable mapping sheets, and.XML files to SharePoint for testing
• Aid SME’s and Team Lead with updates and provide feedback for improvements in document generation using Microsoft Teams

Edina, MN

St. Louis Park, MN

Conducting analytical and data entry for client on a project.

Plymouth, Minnesota

• Conducted technical troubleshooting via telephone for Honeywell HVAC products such as thermostats, humidifiers/dehumidifiers, air sensors, zone panels, humidistats
• Responded to HVAC contractor email inquiries via Salesforce needing technical assistance

Plymouth, Minnesota

• Assisted customers in understanding their medical benefits, deductible accumulations, and locating in-network providers with their PPO
• Aided both members and medical providers in addressing claims processing concerns
• Helped train new employees by offering guidance and coaching to integrate them into their jobs