Nick Monroe Email & Phone Number

Cincinnati, Oh, Us

Sharonville, Ohio, Us

Cincinnati, Ohio, Us

Blue Ash, Ohio, Us

• Collaborate with a team of 3, to manage, train and engage over 100 employees, across 4 locations, Cincinnati, OH, Dayton, OH, Medina, OH and Charleston, SC to achieve company revenue and sales growth goals. • Achieve consistent revenue/company growth 3 years straight • Train new hires on various subjects within the logistics industry, prospecting guidelines, full sales cycle and various sales and marketing strategies. Trained new hires on various resources such as ZoomInfo, D&B Hoovers and more.• Develop innovative ideas and presentations to assist with training and DTD sales processes. • Interview potential new employees/Terminate outgoing employees• Contribute feedback and host activities in collaborative sales meetings to provide new perspectives and increase sales productivity.• Evaluate sales call recordings with sales associates, provide tips and feedback directly to promote engagement and comprehension.• Organize and track customer competitions for sales employees. Create new competition ideas to increase engagement: sales poker, point based systems, team competitions, etc.

Blue Ash, Ohio, Us

• Cradle to grave sales.• Cold call customers and prospects daily. +60 calls/day.• Build and manage current customer and prospect relationships consistently through hard-work, dedication and quick transparent communication.• Oversee 40-50 truck loads/week.• Low loads to claims ratio.• Negotiate freight rates with customers as well as owner operators and contracted logistics companies.• Dispatch and direct truck drivers for pick ups, deliveries, etc. Ensure they have all required information to run load smoothly. Update customers with truck location, temperature and any other pertinent information. • Serve as an overall liaison for customers; providing market updates, load updates, and quick and reliable freight quotes• Maintain full transparent communication between customers and drivers.• Organize contracts and documents in various electronic files and folders. • Pride myself on my work ethic and covering last minute/hard lanes or loads. Build customer relationships through consistent service and communication.

• Collaborated with Management and Associates to provide exceptional customer service to both residential and commercial accounts• Responsible for receiving and tracking weekly shipments and organizing incoming inventory• Tested water supply for customers, aid in trouble-shooting and problem solving to help identify the customers needs

• Incorporated pictures into a Microsoft Word documents that would explain the various company system's thoroughly and step by step to help aid in employees comprehension of the processes. • Worked in the warehouse due to increasing orders, so I rolled up my sleeves and began working in the warehouse, along side of the shipping/transportation manager. • Packaged orders professionally and safely. Applied shipping labels and packed loaded boxes onto pallets and/or trucks.

Fairfield, Us

-Encouraged a team oriented environment with a focus on excellent customer satisfaction. -Computed and calculated statistics for the business such as deposits, sales logs, and chili/cheese yields.-Supervised front line of staff (3-6 employees).-Trained employees on various positions throughout restaurantProduction, January 2006- November 2007-Cross trained in various areas such preparation and customer service.-Communicated with customers and employees on a consistent basis.

B.A., Communication And Media Studies

Education record