Nick Moriarty Email & Phone Number

A seasoned TAC and Customer Service manager with over 20 years experience including start-up, vendor and managed service environments with focus on team hiring and building, people management and individual development. Start-upStarted up the A10 Networks TAC office in EMEA in 2013Started up the Foundry Networks TAC office in EMEA in 2007Property location and negotiationStaff recruitmentOffice and test lab build out (power/air conditioning/racking)PurchasingFinanceHR policies and proceduresManagement/Business experience:Extensive Experience with Support, Services, Program, and Project ManagementInfrastructure Development & ManagementBuilding Cohesive Multicultural TeamsCross-Functional Quality InitiativesTeam player with strong personal accountabilityDeploying business processes to make customer support a consistent, professional and memorable experience through individual contributor coaching and review cycles.Technical/Customer Support:ADC, CGN and Security (TPS) TAC management in addition to IP Core and Edge Service Provider backgroundVendor Customer SupportManagement of L2/3 and L4-7 focused teams.Logistics and RMA managementTSIA I and II CertificatiedSupport Delivery Process ExpertiseSupport Services StrategyCustomer Stratification Customer EscalationsPost Acquisition Support Team Integration Partner and Direct End User SupportComprehensive Support Metrics24x7x365 and Follow-The-Sun Technical Support Operations

Listed skills include Ip, Routing, Mpls, Networking, and 42 others.