Nick Mostafaee Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Markham, Ontario

• Manage pipeline of leads to schedule consultations for on-site visits to perform load calculations on electrical panels, determine best length & type of cabling for run to generate proposals & estimates for EV.
• Travelled on-site to provide consulting to homes, condominiums, & industrial businesses for sustainability products and EV chargers across the GTA.
• Certified installer/designer for Tesla's Powerwall
• Working closely with solar team to develop concise & aesthetic solar templates to help clients understand & realize the value proposition behind solar & home battery.

Markham, Ontario, Canada

• Worked with clients and property management to coordinate and execute projects.Utilized extensive background & know-how on EV's & Electric Vehicle Charging to assist customers & educate whenever needed to empower and.
• Utilized multiple CRM tools to effectively communicate & coordinate with the team to manage project pipeline & work flow.
• Built detailed proposals outlining scope of work.
• Worked with suppliers & vendors to source material for projects. Prepared complex drawings & specifications for each project.
• Built detailed proposals outlining scope of work
• Worked with suppliers & vendors to source material for projects.

Maple, Ontario, Canada

• Built strong relationship with local customer base and developed a network of repeat customers in a matter of months.
• Consistently outperformed tenured coworkers while exceeding metrics.
• Was assigned ‘Manager on Duty’ to uphold store standards when SM was absent.
• My team and I lead our plaza storefront location to outperform the high-traffic Yorkdale location, first ever for our area leading to an increase in store budget and inventory from the company.

Yorkdale-Toronto, Canada

• Managed personal pipeline of leads as well as close contact to existing motivated leads which led to sales/repeat sales as well as referrals.
• Selected to host marketing events out of town, aid with EOQ deliveries at larger locations, lead hundreds of test drives.
• Consistently excelled at having one of highest close rates.
• Our team was consistently ranked highest across all local stores and selected to host a pilot training program.
• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.

Toronto, Ontario, Canada

• Tasked with educating customers about the benefits of EV adoption and its sustainable applications.
• Captured and converted leads to test drives/order deposits in the highest traffic location in North America.
• Worked with the team full circle to exceed customers' expectations and deliver outstanding service as well as served as a resource for returning owners.
• Continually expanded knowledge of Tesla's product line.
• Researched product's technical specifications and accurately communicated information to educate customers; converted many from being skeptics to becoming proud owners/promoters.

Toronto, Canada Area

• Trained at Apple Headquarters to lead iPhone/iPad workshops for beginners & seniors as well as for technical experience for repairs done at Genius Bar.
• Worked in a high-volume, high-pressure environment yet maintaining excellent customer service and communication skills; While maintaining a joyous and fun atmosphere with coworkers to upkeep drive and ensure customers.
• Completed training at Apple headquarters and navigated complex product issues and provided solutions on a daily basis receiving highest customer satisfaction metrics month after month.
• Provided software application maintenance, incident management, conflict resolution and supporting documentation for customer inquiries and troubleshooting requests.

Toronto, Canada Area

• Lead workshops focusing on peer mentorship, team building, leadership skills and public speaking for students.
• Worked closely with team to educate large groups of students about campus resources.
• Awarded Student Leadership Award by Dean of Health.

Toronto, Canada Area

• Worked closely with animal surgeon and veterinary technicians.
• Aided in surgeries and animal check-ups.
• Assisted and directed customers during busy hours.
• Performed inventory on entire clinic’s products and accessories.

Toronto, Canada Area

• Efficiently prepared & wrapped meats to be ready to keep up with high traffic & demand of store.
• Assisted customers & worked with team to get them the best solution for their specific orders.
• Kept a clean & sanitary workspace to ensure consistently high rate of quality which was the main source of attraction to the store.