Nick Murchie Email & Phone Number

I have spent the past 9 years working in the IT field, moving up the chain from general help desk support, to desktop support, service desk technician, and have done both networking and system administrator functions in an unofficial capacity.Working in the field of IT, I have been responsible for many aspects of the business, from maintaining and deploying computers using both SCCM, Altiris, and Jamf for management of both Mac’s and Windows PC’s. In addition to maintaining and deploying, I was also responsible for the entire life cycle of the inventory from procurement through retirement, maintaining in excess of 700 computers at one time. At my current company, upon my employment I was responsible for developing a service desk in an environment that did not have a full-time service desk, but rather depended on consultants to maintain the day to day workload. Over the past two years, I have been instrumental in the leading the completion of several projects including the development and implementation of Cherwell’s Service Management platform, successful negotiation of contracts for procurement including JAMF and Beyond Trust remote support. In addition to leading these projects, I was also instrumental in moving encryption over to Bitlocker, deploying and implementing SCCM, and developing a system for inventory management. During my current employment, the ability to provide world class customer service was noted by my peers, as I was named employee of the month in October of 2019.Prior to entering the IT field, I have worked in many different industries including education, retail, auto sales, and the health care industries in which I have learned many customer service and management skills. Starting in the restaurant industry in 1997 during high school I was quickly promoted to shift leader and continued in management roles from the period of 1999-2008, working as a shift leader, assistant manager, and general manager across both the restaurant and retail industries.In retail management, I was successful in turning around a struggling store that in the year 2002 had only $450,000 in annual sales with very poor profitability. Between January - November 2003, I led a team that was responsible for a 75% increase in sales, including a 30% increase in profitability. During this period, I was named as the company's Manager of the Month 5 times. Prior to taking over this store in 2003, I was an assistant manager in a different location and was named best assistant manager for 13 of 15 months from October 2001 - December 2002.

Listed skills include Microsoft Office, Management, Microsoft Word, Customer Service, and 3 others.