Nick Muttai Email & Phone Number

Responsibilities :- Support the sales process during its life cycle.- Reply directly to tenders and offers and manage other parties that are involved in the reply.- Coordinate the various internal parties related to the offer preparation via matrix management.- Perform tenders evaluation, gap analysis, and recommend go/no go.- Have the general responsibility for the proposed solution.- Responsible to provide technical feedback to product management.- Perform equipment demonstrations when required.- Responsible for presenting the product to customers and at field events such as conferences, seminars, etc.- Respond to functional and technical elements of RFIs/RFPs.- Provide detailed descriptions of the designed network configurations responding to specific customer requirements including but not limited to: - Overall Technical Description. - System Diagrams. - Rack Elevation. - Equipment description. - Link Budgets.- Prepare commercial proposals including, but not limited to: - Margin Analysis Sheet - Bill of Material - Price and Commercial Proposal.- Provide to the sales force with adequate technical information and training to help them in their sales activities.- Communicate all relevant information to the PMO group once a proposal has been materialized.

Nairobi, Kenya

•Coordinating with the sales executives and channel development managers to identify opportunities for their assigned territories.•Consulting to customers and partners, designing satellite-based IP networks and providing appropriate advice.•Managing the sales team and developing business strategies and business models for partners as well as turning complex technical and engineering products into commercial solutions.•Conducting presentations to provide expert advice in several verticals including IoT, CBH/MNOs, government and defense.•Performing technical presentations, equipment demonstrations and lab testing of network solutions for customers and partners.•Developing and generating formal sales proposals to ensure technical accuracy.•Providing technical feedback to iDirect product marketing as well as acting as a link between customers, partners and the company.

Nairobi, Kenya

•Provided technical guidance to respective sales managers and produced support material for the sales team.•Performed comprehensive discovery, analysis, and definition of client issues as well as solutions to meet their needs.•Oversaw the status of client technology processes and aligned them to company products which ensured customer needs were being met.•Designed, planned and modified client product configurations to meet clients’ needs and requirements.•Conducted pre-sale training to channel partners and direct clients which increased their knowledge on products being offered.•Acted as Bid Manager for specific bids ensuring smooth flow of the bidding process and that the best suppliers were selected.•Conducted marketing by attending trade shows, conferences and other marketing events that were in line with the company products, technology and general objectives to increase client base.•Executed technical presentations and demonstrations on how company products met client needs which increased client purchases.

Kenya

•Planned, implemented, tested and commissioned CommCarrier’s Hughes HN DVB-S2 VSAT hub in Nairobi.•Applied detailed engineering principles on SATCOM projects and performed a variety of analyses to implement engineering changes to VSAT systems.•Analyzed integration, test, operation, maintenance, and repair procedures for VSAT terminals and associated baseband kits to ensure optimum techniques were used.•Performed on-site installation, troubleshooting, and testing of CommCarrier’s products, services and equipment providing quality services to clients.•Provided technical support to customers on design, operations and maintenance aspects of VSAT and other systems equipment.•Developed and executed test plans, test procedures, and test reports to provide detailed feedback on company products.•Performed complex mathematical calculations supporting RF communications link analyses and reports.•Generated engineering design documents including design review documents, pre-build/as built documentation, training as well as operation and maintenance documentation to inform the management on company performance.•Calculated link budgets, integration and implementation of corporate clients, WAN networks and systems as well as managed and coordinated field and NOC engineering operations.

Nairobi, Kenya

•Monitored and analyzed statistical and drive test data to improve system performance indicators CINR SNR and RSSI. •Applied propagation theory, OFDM/OFDMA theory, radio frequency engineering tools and antenna theory to choose tower antenna placement. •Managed capacity planning and WiMAX frequency planning by applying interference (C/I) ratio analysis. •Designed sites to improve coverage and fix existing holes as well as recommended site upgrades such as down tilling of antenna and re-orientation of radio additions. •Handled optimization of existing networks by adjusting radio network parameters, adding/deleting of neighbors and recommending possible solutions to resolve hardware problems.

Kenya

•Oversaw the optimization, maintenance and operation of the Cambridge Networks broadband wireless access network.•Identified and implemented appropriate technologies for providing end-to-end business solutions to clients.•Spearheaded business processes driven by technology improvements ensuring they were up to date.•Executed planning, deployment, and maintenance of the company’s hub as well as trained personnel on operations.•Coordinated with head of Customer Support to deliver quality customer support services which ensured customer satisfaction.

•Configured and maintained the network backbone systems for the WiMAX network including, proxy servers, cache servers and mail servers.•Oversaw the monitoring and optimization of wireless networks to ensure that the system performed its goals and customer satisfaction was achieved. •Spearheaded troubleshooting ensuring customer service issues were resolved in a timely manner. •Approved WiMAX links based on RF parameters as well as planned and optimized the WiMAX network.

M.B.A, Strategic Management

B.Sc Information Sciences, I.T Major