Nick Nalmpantidis, Bba, Msc Email & Phone Number

Vancouver, Bc, Ca

Surrey, British Columbia, Canada

Burnaby, British Columbia, Canada

Responsible for 6 analysts in a mixed union/non-union environment. Working with senior leadership across all divisions to develop and maintain reporting, dashboards and data systems. -Leading and mentoring analysts in industry best practices, including data security and privacy around sensitive information-Chairing the data governance committee and helping guide the data governance journey at BCRTC-Annual target setting for executive level leadership, as well as change management process for recording and updating KPIs-Managing stakeholder relationships for monthly and quarterly reports, making sure that we’re reporting on the correct business needs-Reporting on ESG metrics across the organization

Vancouver, British Columbia, Canada

Responsible for data systems and reporting that roll up to V and C-suite executives.-process mapping existing systems to find improvement opportunities-communicating with stakeholders to understand existing dataflows-working with program managers to ensure data can be used to effectively identify program successes and opportunities-managing communications of metrics and KPIs to executive stakeholders

Vancouver, Canada Area

Owning Fleet data systems, monthly vendor invoice auditing, automated reports and dashboards, GPS, as well as technical integration and support of Fleet systems for internal stakeholders. Demand planning for GPS hardware, as well as roadmap planning for relevant features.-Leading and mentoring junior team members, scrum master for analyst planning sessions-Telematics prime responsible for maintaining GPS systems supporting 5500 vehicles and 2500 drivers-Managing the TELUS Personal Mileage taxable benefit program in partnership with payroll, covering data collection for 2,500 drivers, as well as maintaining the CRA-mandated program-Consultant on an RFP for a major Canadian logistics company-EV analysis and GHG measurement for current and future state, aligning with TELUS green goals-Ad hoc reporting and data request from fleet operations team members, cross-functional leaders, and executives-Developing and maintaining KPIs relevant to Fleet and TELUS as a whole-Auditing and signing off for Fleet OPEX month over monthKey Achievements:-2021 TELUS ‘Top Rung’ Award winner for Customer Service-Leveraged existing hardware and vendor relationship in order to solve supply chain shortage-Saved $150k in installation and hardware costs-Ensured driver safety, asset visibility and avoided additional physical intervention to implement -Transitioned reporting from Excel to automated dashboards, resulting in a 90% reduction in time spent for the Fleet team, and more accurate and efficient reports for cross-functional stakeholders-Implemented utilization metrics for vehicles and created an automated report to inform stakeholders of underutilized assets, resulted in $150k in returned and repurposed assets-Built a report with vehicle model and location data for company-wide fleet rebranding initiative with C-level sponsorship

Vancouver

Technical consultant to overhaul billing and payment system, and project manager to migrate from legacy CRM to a cloud-based solution -End to end business process map and requirement gathering-Responsible for upkeep of automated financial processes-Migration of legacy CRM to modern cloud-based solution-Project manager for IT hardware upgrade-Ad hoc support requestsKey Achievements:-Reduced process time by 90% for client billing process through RPA, Excel automation and macros-ETL and cleaning of legacy data for CRM migration, delivered at 75% of budget -Resolved legacy hardware issue that had the potential to stop all business operations

Vancouver, Canada Area

- Requirement gathering, documentation and stakeholder communication- Developed performance metrics for internal functions around support and product teams- Monitored historical data (via Google Analytics) to predict future demands and product opportunities- Responsible for sprint planning in an Agile environment- Interfaced with internal and external stakeholders to prioritize items and communicate them to the development team- Implemented support tools to reduce backlog by 60%- Analyzed support data to weigh upcoming product changes, and communicated the findings to product managers and developers

Vancouver, Canada Area

Working as a member of the Operational Intelligence team-creating reports to suit day-to-day business needs of the contact centre-problem solving and customization of in house ticketing software-SQL data extraction and analysis from multiple databases to create a holistic data picture for multiple departments

Vancouver, Canada Area

- Analyst for international logistics company- Data extraction from inventory and CRM database using ODBC and SQL- Creation of spreadsheets and other tools to assist in warehouse and regional operations management• Pivot tables• Macro programming• SQL integration with excel for real-time updates of KPIs• Conducting detailed analysis of data and presenting to Senior Management

Vancouver, Canada Area

Strategic Consulting, including data analysis, marketing and customer interactionResponsible for reaching out to advertisers regarding ad buys, as well as week-over-week breakdown of user growth and metrics.Helped to asses key growth points for the user base of Whitebox Interactive.

Vancouver, Canada Area

Troubleshoot critical software faults and communicate timelines to clients.Onsite support and face to face business-client communicationsInter-department communication of product bugs, as well as testing and confirming software fixes across multiple software platforms

Vancouver, Bc

Trained in internet, cable and phone technical support, with extensive critical thinking and troubleshooting skills Required to communicate with multiple departments for problem escalation and resolution – foremen, dispatch, provisioningMajor focus on customer premise equipment troubleshootingWireless and wired internet equipment: SSID and wireless network setup, IP configuration and modem provisioningHome television serviceHome and commercial telephone servicePerform escalated call backs at a supervisory level to resolve customer issuesProblem resolution and customer compensation

Master Of Science (M.Sc.), International Business

Graduate Diploma, International Management

Bachelor Of Business Admin