Manage client accounts including client communication and order tracking using Microsoft Excel and AccessUtilize SAP software to create new order cases, complete unfilled orders, and email clients about order statusCommunicate with vendors to give order status updates and remediate issues with products received by clientsDevelop daily and weekly client specific reports with order fulfillment and any unfilled ordersResolve Client related issues and mitigate further potential client impactCollaborate on a cross-functional team to manage and distribute daily BAU tasks

Conducted daily accounting procedures to reconcile business-related expenses Created YoY revenue, cost, and break-even analysis to track and benchmark performanceManaged ~ $10k in monthly sales to report cost basis, gross revenue, etc.Tracked member charges, membership fees, membership events, and reservations

Increased website membership by 69% over four months by leading an outreach campaign to fellowship directors at University hospitals across the U.S.Created a database of contact information for prospective members to enable a data driven outreach approachSupported website user interface enhancements to create a better user experience