Nick O'Sullivan Email & Phone Number

Sydney, Nsw, Au

London And Sydney

- Leading the post-sales customer journey, including onboarding, renewals, technical support, and advocacy, for increased revenue retention and expansion.- Designing and implementing comprehensive CS systems and processes, including CRM, ticketing systems, AI support, and interactive product roadmaps.- Scaling the Customer Success team from 0 to 7 members, developing and executing customer strategies for sustainable growth.- Spearheading Joyride’s pricing strategy and owning monthly… Show more - Leading the post-sales customer journey, including onboarding, renewals, technical support, and advocacy, for increased revenue retention and expansion.- Designing and implementing comprehensive CS systems and processes, including CRM, ticketing systems, AI support, and interactive product roadmaps.- Scaling the Customer Success team from 0 to 7 members, developing and executing customer strategies for sustainable growth.- Spearheading Joyride’s pricing strategy and owning monthly customer invoicing and accounts receivable functions.- Achieving 5X ARR growth whilst maintaining a GRR of c. 90%- Reducing customer onboarding time by 43% and achieving 2X improvements in CSAT and NPS scores. Show less

London, England, United Kingdom

London Area, United Kingdom

- Launched and scaled Splend’s UK operations, including setting up the London Driver Support Centre and managing a fleet of 600+ vehicles.- Hired, trained, and managed multiple teams, overseeing direct people management of the Sales and Customer Success teams.- Established key partnerships with external stakeholders like London-based ride-share apps, Transport for London, and numerous OEMs.- Designed and implemented all operational processes, including a robust failed payment… Show more - Launched and scaled Splend’s UK operations, including setting up the London Driver Support Centre and managing a fleet of 600+ vehicles.- Hired, trained, and managed multiple teams, overseeing direct people management of the Sales and Customer Success teams.- Established key partnerships with external stakeholders like London-based ride-share apps, Transport for London, and numerous OEMs.- Designed and implemented all operational processes, including a robust failed payment process with SLAs and KPIs.- Led the launch of Splend’s Romanian operations, providing global IT, customer service, and HR support.- Spearheaded Splend’s COVID response via a transformative strategy pivot from Rideshare to Delivery, ensuring the business was sustainable during a challenging period. Show less

Dubbo, Nsw

- Managed the education and employment outcomes for 550 program participants across 7 schools, overseeing a team of 5 staff in southwest New South Wales.- Organized employment-focused events, including bi-annual forums connecting students with local employers and an annual camp for year 12 students to enhance their employment and life skills.- Built and maintained partnerships with local employers and corporate partners, securing new commitments for financial support and job… Show more - Managed the education and employment outcomes for 550 program participants across 7 schools, overseeing a team of 5 staff in southwest New South Wales.- Organized employment-focused events, including bi-annual forums connecting students with local employers and an annual camp for year 12 students to enhance their employment and life skills.- Built and maintained partnerships with local employers and corporate partners, securing new commitments for financial support and job opportunities.- Achieved a 90% employment rate for alums transitioning into employment or study, exceeding the organizational KPI of 75%. Show less

Moree, Nsw

- Mentored and supported 110 Aboriginal male high school students, acting as a positive role model and engaging with their families and alums.- Organized activities to boost attendance, leadership, well-being, and life skills, including a morning breakfast club, after-school programs, and camps.- Partnered with local businesses to secure school-based apprenticeships and created a student volunteer group recognized for its community service.

Sydney, Australia

- Responsible for a portfolio of over 100 clients with a net worth of over $1 million AUD. - Retaining and building relationships with clients across three SaaS product lines (digital media intelligence, social media analysis, and media outreach)- Ensuring client satisfaction by consulting with client needs, integrating Meltwater software into client workflows, aligning with client KPIs, and creating actionable insights across all media objectives

Executive Master Of Business Administration - Emba

Bachelor Of Commerce / Bachelor Of Behavioural Science