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Nick O'Sullivan Email & Phone Number
Head of Customer Success
at
Factory
1 work email found
@factory.app
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Head of Customer Success
Location
Sydney, New South Wales, Australia
Company size
Who is Nick O'Sullivan? Overview
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Quick answer
Nick O'Sullivan is listed as Head of Customer Success at Factory, a company with 33 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a work email signal at factory.app and a matched LinkedIn profile for Nick O'Sullivan.
Nick O'Sullivan previously worked as Vice President of Customer Success at Joyride and Head of Customer Success at Joyride. Nick O'Sullivan holds Executive Master Of Business Administration - Emba from University Of East London.
Company email context
Email format at Factory
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{first}@factory.app
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AeroLeads found 1 current-domain work email signal for Nick O'Sullivan. Compare company email patterns before reaching out.
Profile bio
About Nick O'Sullivan
As a strategic leader with a proven track record in driving revenue growth and fostering impactful partnerships, I bring over 7 years of experience in senior management roles across tech and digital sectors. Currently pursuing an Executive MBA at the University of East London, I excel in influencing internal and external stakeholders to achieve mutual success through collaborative relationships and customer-centric strategies.As Vice President of Customer Success at Joyride Technologies, I spearhead the post-sales journey, overseeing onboarding, customer success, and technical support operations. Under my leadership, we've scaled our customer success team and implemented robust systems that have significantly enhanced customer experience metrics and revenue growth, achieving a 5X increase in ARR and notable improvements in CSAT and NPS scores.My career is defined by a passion for driving results, fostering innovation, optimizing operational efficiencies, and attributing, resulting in product market fit for the businesses I am scaling. I thrive on challenges that require strategic foresight and a collaborative leadership approach, leveraging my skills in strategic planning, relationship building, and team development to deliver measurable business outcomes.I love connecting with others in the start-up and tech ecosystem to explore how we can collaborate and drive mutual growth. If this sounds like you, reach out!
Current workplace
Nick O'Sullivan's current company
Company context helps verify the profile and gives searchers a useful next step.
Factory
7 roles
Nick O'Sullivan work experience
A career timeline built from the work history available for this profile.
Vice President Of Customer Success
Current- Leading the post-sales customer journey, including onboarding, renewals, technical support, and advocacy, for increased revenue retention and expansion.- Designing and implementing comprehensive CS systems and processes, including CRM, ticketing systems, AI support, and interactive product roadmaps.- Scaling the Customer Success team from 0 to 7 members.
Oct 2023 - Present
Head Of Customer Success
Mar 2021 - Oct 2023
Senior Operations Manager
- Launched and scaled Splend’s UK operations, including setting up the London Driver Support Centre and managing a fleet of 600+ vehicles.- Hired, trained, and managed multiple teams, overseeing direct people management of the Sales and Customer Success teams.- Established key partnerships with external stakeholders like London-based ride-share apps.
Nov 2017 - Mar 2021
Regional Employment Manager
- Managed the education and employment outcomes for 550 program participants across 7 schools, overseeing a team of 5 staff in southwest New South Wales.- Organized employment-focused events, including bi-annual forums connecting students with local employers and an annual camp for year 12 students to enhance their employment and life skills.- Built and.
Jul 2015 - Mar 2017
Operations Officer
- Mentored and supported 110 Aboriginal male high school students, acting as a positive role model and engaging with their families and alums.- Organized activities to boost attendance, leadership, well-being, and life skills, including a morning breakfast club, after-school programs, and camps.- Partnered with local businesses to secure school-based.
Jan 2014 - Jul 2015
Client Success Representative
- Responsible for a portfolio of over 100 clients with a net worth of over $1 million AUD. - Retaining and building relationships with clients across three SaaS product lines (digital media intelligence, social media analysis, and media outreach)- Ensuring client satisfaction by consulting with client needs, integrating Meltwater software into client.
Apr 2013 - Nov 2013
Team & coworkers
Colleagues at Factory
Other employees you can reach at factory.app. View company contacts for 33 employees →
RN
Rishi Nair
Colleague at FactoryAustralia, Australia
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SW
Sammy Wilkins
Colleague at FactoryCronulla, New South Wales, Australia, Australia
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ML
Michael Lutkajtis
Colleague at FactorySydney, New South Wales, Australia, Australia
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OB
Obeten Bassey
Colleague at FactoryEnugu State, Nigeria, Nigeria
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Rishi Nair
Colleague at FactoryAustralia, Australia
View →
SW
Sammy Wilkins
Colleague at FactoryCronulla, New South Wales, Australia, Australia
View →
ML
Michael Lutkajtis
Colleague at FactorySydney, New South Wales, Australia, Australia
View →
OB
Obeten Bassey
Colleague at FactoryEnugu State, Nigeria, Nigeria
View →
2 education records
Nick O'Sullivan education
Executive Master Of Business Administration - Emba
Bachelor Of Commerce / Bachelor Of Behavioural Science
FAQ
Frequently asked questions about Nick O'Sullivan
Quick answers generated from the profile data available on this page.
What company does Nick O'Sullivan work for?
Nick O'Sullivan works for Factory.
What is Nick O'Sullivan's role at Factory?
Nick O'Sullivan is listed as Head of Customer Success at Factory.
What is Nick O'Sullivan's email address?
AeroLeads has found 1 work email signal at @factory.app for Nick O'Sullivan at Factory.
Where is Nick O'Sullivan based?
Nick O'Sullivan is based in Sydney, New South Wales, Australia while working with Factory.
What companies has Nick O'Sullivan worked for?
Nick O'Sullivan has worked for Factory, Joyride, Splend, Clontarf Foundation, and Meltwater Group.
Who are Nick O'Sullivan's colleagues at Factory?
Nick O'Sullivan's colleagues at Factory include Rishi Nair, Sammy Wilkins, Michael Lutkajtis, and Obeten Bassey.
How can I contact Nick O'Sullivan?
You can use AeroLeads to view verified contact signals for Nick O'Sullivan at Factory, including work email, phone, and LinkedIn data when available.
What schools did Nick O'Sullivan attend?
Nick O'Sullivan holds Executive Master Of Business Administration - Emba from University Of East London.
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