Nick Olsen Email & Phone Number

København Og Omegn

AVP in Resource mgt., Business Operations, Strategy execution and process optimization of global IT organizations.I have 21+ years of experience as Leader in both establishing new and developing existing organizations. I have a strong personal drive, ability to execute, I am a good communicator, practicing "Operational Excellence" and very results oriented. I have either ensured turn-around or built new IT organizational teams and process within i.e. Resource Mgt./Sourcing mgt, Procurement of External Consultants, PMO/Portfolio mgt, IT Pricing & Contract mgt., Large Bid Mgt. and IT Service Delivery mgt. in global IT companies. Since 2015 I have been working as right hand of SVP of NNIT Project and Consulting outfit of 600-900. Overall my objective is to ensure high profit and growth. I lead our Resource mgt, Business operations, KPIs, Financial performance & Reporting and strategy execution as these are all key factors to our success as we are a IT people business.June 2023 NNIT launches a new organization, where I once again as I have from 2011-2020 now Lead NNIT a Resource Mgt team of 5 people & NNITs External workforce along side other Business Operations responsibilitiesOthers responsibilities:•Lead a Delivery mgt. function focussed in the NNIT-Aeven join clients•Ensure optimal Global sourcing to client deliveries from Near & Offshore•Build and evolve NNIT’s Business process and Governance and ensure continuous organizational stakeholder & change mgt•“Product Owner” of internal process and IT application and BI tools to support both Financial, Resource and Performance mgt., which I scope and development with our BI and finance teams•Sep 22-Aug 23 I was PM on NNIT selection of new ERP and HR systems within Global financial, People, PM and Resource mgt. Processes.

Copenhagen Area, Denmark

From Nov 2011 to Dec 2020 I built a new Resource & Sourcing Mgt. (RM) team in NNIT. It means building the organization, processes and tools to support centralized allocation of NNIT employees to projects and assignments incl. sourcing of External. Objective has been to create increased revenue and profitability via cross organizational synergies. Dec 2020 I stopped heading the 13 Employee team as NNIT merged RM into a 23 People RM & Capacity area in our Finance & BI unit.RM has been built step by step growing from 800 to 1.500+ or 50% of NNIT’s 3.300 employees . It was a major change from a set-up where Line Mgt. were 100% responsible for ensuring individual teams were staffed and allocated for our end customer projects and task. I was responsible for series of internal process and IT application and BI tools to support both Resource and Performance mgt., which I scoped and have development teams build and refine out of NNIT Philippines, China and DK. From 2014-2020 I was increasingly been responsible for Business Management, Operations and Support, Analysis and Reporting for SVP of Project & Consulting, NNIT CXO’s and BoD. From May 2015 to May 2019 I was responsible for building NNIT's PMO for Top clients and internal Project Portfolio reporting monthly to NNIT CXO’s to increase NNIT's profitability, ensure Governance and improve processes and tools to ensure IT project excellence. NNIT made a major re-org in 2019 and we decided to close PMO and have decentral Segment/customer centric org.Key responsibilities and challenges: Development & implementation of new strategy for Resource & Sourcing mgt Building an effective team with great employee development and high employee satisfactionBuild and evolve NNIT’s PMO for Snr. Mgt. Governance and alignmentOrganizational stakeholder & change mgtBuilding & optimizing IT support systems & reportingInnovating & improving Resource mgmt. tool, processes & productivityBuild use of offshore mgmt. into deliveries

Copenhagen Area, Denmark

Accountable for managing Service Delivery of contracts into with NNITs Life Science Division incl. Novo Nordisk Head of service delivery manager organisation of 15 employees providing customer single-point-of-contact for business services delivered across NNIT. Managing and improving service management processes and tools in a global delivery model. Key responsibilities and challenges:•Building an effective organisation with great employee development and high employee satisfaction•Organizational stakeholder management and building relationships•Delivering impeccable service and high customer satisfaction •Innovating & improving productivity•Growing & transforming the business.•Build use of offshore service mgmt. into deliveries•Manages service delivery to customers in order to deliver contracted service commitments & continual service improvements under ITEL framework•Manage service risks, control service costs & improve productivity of contracts for customers •In conjunction with the customer defines requirements for new service as part of an IT Service Strategy.

Copenhagen Area, Denmark

NNIT is one of Denmark’s leading consultancies in IT development, implementation and operations. The Bid Office team is responsible ensuring that NNIT maximizes revenue and win probability on medium to large sales proposals. Growing from 3 to 7 Bid Managers my unit ran NNIT's tender, proposal and sales opportunities as a projects involving all appropriate internal and external functions incl; CEO, Divisional and Sale VP, Account Managers, Legal, Finance, Pre-sales, Solution Architects, development etc.Key responsibilities and challenges: •Building an effective team with great employee development and high employee satisfaction•Organizational stakeholder management and building relationships•Ensuring winning strategy is created and implemented in the proposal is key.•Working closely with VP Sales, to articulate and execute planning for the strategic development of Bid office and the NNIT sales process.•Competitive analysis and sales intelligence.•Ensure best practise tools and processes are developed and used.•Ensuring Sales process governance is followed and developed to match changing needs

Copenhagen Area, Denmark

Over the period I went from employee to becoming teamer for Nordic/Benelux Contract Management team of 5 + virtual management of 8 contract writers. At CA Contract Managers works with CA salesforce on ensure the optimal business cases as well as ensure CA good commercial practise (incl. maximizing revenue) of contracts legal and financial terms in CA software product and service agreement. Area turnover was approx. 350M $ annually. Key responsibilities and challanges:•Building an effective team with great employee development and high employee satisfaction•Organizational stakeholder management and building relationships•Approving of pricing and contractual terms in software & Service contacts.•Implementing new Sarbanes Oxley/GAAP compliance standards•Ensuring best practise in Pricing and Licensing •Area management between Contracts Team and other functions (Area/country mgmt. teams, Account Managers, country CFOs and Legal).

Copenhagen Area, Denmark

As BDM focus was on Technical and commercial business development from Business Plan to generation of contracts to pre-sales activities within the new products and services. I worked for a 14-month period as Account Manager selling the new services. Focus was on IT security, Storage and server management based on CA, BMC and Mercury Interactive. Key responsibilities and challanges:•Evaluation, development, integration and implementation of new IT products and services. •Making commercial and technical benchmarks, analysis and tests of the latest SW and HW solutions. •Sub-supplier negotiation and pricing of solution and servies•Educated the sales staff in selling of same, sell the new services and provide presales support on high profile or complex solution.

Oslo Area, Norway

The first 6 months I participated in a management trainee program to build the competencies and skills needed to become store manager.Key responsibilities and challenges:• Building effective team, great employee development and satisfaction• Daily contact to suppliers and ordering of goods• Ensuring my store meet the sales targets and ensure high customer satisfaction• Planning of campaigns

Export Engineering, Information Technology

Store Manager, 6 Month Trainee Period

Management training in retail store management over a period of 6 months in parallel with a job as Store Manager Trainee in Jysk.

Business Administration, Business College

Niels Brocks Copenhagen Business College.