Nick Opperman Email & Phone Number

Linwood, Mi

One on one customer service, product purchasing, store/office management, employee management, as well as scheduling, quality and productivity management. Involved extensively in business development and decisions. Importing/exporting experience of merchandise. Customer invoicing, shipping/receiving, accounting and company conferencing. Coaching and development of staff along with hiring of employees.

Saginaw, Michigan Area

Secured an Internship within Hospital Medicine and Critical Care Program for 22 weeks. Worked directly with Manager of Hospital Medicine and Critical Care. Was directly involved in meetings, discussions, as well as observing day-to-day operations of the department. Familiarized with organizations mission, vision and values as well as long-term goals through attendance of Covenant HealthCare’s new employee orientation. Successfully completed Ferris State University coursework, as well as additional projects for the department. Communicated directly with Shift Admin system experts to accurately develop a Covenant HealthCare Hospital Medicine and Critical Care automated schedule developer. Familiarized with functions of EPIC, Lawson and Lotus Notes software functions specific to the department. Appropriately introduced by department manager on credentialing for Physicians, Nurse Practitioners and Physicians Assistants. Involved in meetings that included interaction with the Director of Physician Services as well as the Hospital Medicine and Critical Care Medical Director. Developed understanding the following pertinent departments within the organization:Materials ManagementMedical StaffingMedical RecordsQuality Improvement Privacy ProtectionData Security Process Improvement Reimbursement Methods Outpatient Services Business Development Emergency Services Volunteer Services Key Achievements: Implemented Shift Admin system for physician scheduling Earned the trust of the departments Physicians

Bachelor'S Degree, Health/Health Care Administration/Management

General Studies

Activities and Societies: Debate Team