Nick Oxsen Email & Phone Number

San Jose, California, United States

• Oversaw all customer-facing logistics for Eargo, reporting directly to the Chief Operating Officer• Served as a knowledgeable resource and support expert for various customer logistics operations, includingorder management, fulfillment, warranty replacement, returns, inventory control, and 3PL management• Successfully scaled logistics operations teams and processes during the startup phase, demonstratingadaptability and hands-on approach• Built a fully-functional logistics and sales support team from scratch, establishing a strong business unit• Managed onboarding and relationships with major retail sales channels such as Amazon Vendor and SellerCentral, Best Buy, and Walmart• Implemented and managed multiple 3PL partnerships nationwide, supporting efficient fulfillment operationsand streamlined returns processing• Collaborated closely with cross-functional groups, including Finance, Marketing, Sales, Client Care, Quality,to drive operational excellence. Please review these rewritten bullets and let me know if there are any furtherchanges you would suggest.

San Jose, Ca

*Manage warranty repair programs for customers providing support and problem resolution as single point of contact for In-Service Issues*Implement new repair programs in support of ongoing customer projects*Monitor customer satisfaction and proactively identify areas for improvement opportunity*Enter repair orders into SAP in support of warranty programs*Understand supply chain concerns, escalate as required to drive closure and prevent shortages*Maintain necessary metrics, including on-time delivery, budget and quality performance based on customer warranty program agreements

San Jose, Ca

*Manage customer RMA requests using materials management and supplier relationship to negotiate RMA (Return Material Authorization) for return of defective product in service of the customer.*Manage expedite and status updates of RMA product at supplier in support of internal production/supply chain demand and customer RMA returns*Manage financial transactions including credits, debits, repair charges and advance replacement product*Place and manage purchase orders to facilitate the receipt of repaired product back from the vendor to the designated warehouse location

Milpitas, Ca

*Involved in the sorting, segregation, vendor requests, cycle counts, product write-offs, lost product research, material transfers, RMA returns and inventory control of 47 separate vendor product lines* Work with outside vendors over e-mail and phone to obtain RMA (Return Material Authorization) for return of defective product*Generate repair return purchase orders to support the receipt and quantity-on-order (QOO) tracking of product at the vendor for repair*Work with sales and product managers through e-mail and face-to-face contacts to ascertain materials to be moved and to provide lead time/status of repair RMA’s currently at vendor sites

Scotts Valley, Ca

*Worked with Planning Department to identify production shortages being caused by defective parts and arranging the timely movement of product to avoid production delays* Provided info to Purchasing Department to facilitate buying for production demand based on failure rate of product in Quality Control and on the line* Supervised the Material Review Board meetings with Materials, Planners and Engineers to identify disposition of parts and ascertain materials to be moved based on demand from the production floor* Designed, produced and processed internal Material Review Board scrap lists and processes which assisted in removing aging inventory