Nick P. Email and Phone Number

I’m responsible for coordinating and monitoring the daily workflow among the Client Services and Traffic Teams and working proactively with Laboratory departments to ensure optimal results.I interact with and respond to client requests; ensuring timeliness, accuracy, and integrity of service; and resolving customer issues. I also identify and implement efficiencies; increase accuracy, productivity, and cost effectiveness where applicable.Support and monitor administration of work orders, invoicing, payables, receivables, and purchase orders for the entire facility. Supervise the administrative staff to ensure that all COD’s are billed, deposits are made, and all requested back-up and paperwork are forwarded to the corporate office.Monitor courier routes and work product of traffic personnel ensuring compliance with policies and procedures, including but not limited to, reviewing route requests with the couriers and reviewing incoming product to the facility with the respective supervisors of each department.Assist Corporate HR with maintenance of employee records and activities related to healthcare insurance, 401(k) plan, and personnel transactions such as hires, promotions, transfers, performance reviews, and terminations; as well as the Technical Sales Executive to develop new and maintain existing business to ensure the continuous growth of the company.

As Office Manager for the Chicago headquarters of one of the major accounting firms in the United States, I provided exceptional experiences in office management, administrative and operations support for internal facing clients.• Led and managed the Global Services team including career development, performance management, establishing team vision and goals and providing administrative services.• Supported front office, meeting and mobility services, mail and production, records and tax processing, onboarded new employees.• Led team meetings with Regional Manager and Office managing partner regarding space planning, and various company events. • Manage day-to-day office operations and facility management.• Coordinated organization of State of the Firm 2018 event for CEO tour by securing location, organizing and distributing giveaways, selecting menu, and working with hotel venue to ensure optimal experience.• Coordinated Junior Achievement event for the firm by working with JA director, receiving and distributing workbooks, and arranging for after-class lunches for employee participants.• Coordinated with Building Engineers, Office of Building and outside Contractors on special projects and general maintenance issues.• Created utilization reports for business unit leaders to help manage space within the office.• Restructured production room for more efficient workflows for tax processing and mail distribution.• Created daily activity and “week ahead” reports for management visibility and anticipating coverage issues.

As US Operations Manager, I was responsible for the daily office management of three cities in the US, ensuring operations in all markets to support a workforce of 50+ employees. This included the normal range of facilities management duties, oversight of administrative personnel, vendor and assets management; HR responsibilities included recruitment and employee orientation, as well as quality control aspects of client deliverables. I was also responsible for collections and accounts receivables tracking, ensuring payment for outstanding billables. I worked with firm leadership on implementing annual strategies for more effective workflows of our teams in all cities, and cost savings to the operation as a whole.Some of my additional responsibilities included:- Manage travel expense statements from local and regional employees- Coordinate with internal departments and regional offices to gather information for quarterly management reports- Renew company business licenses and annual reports at their scheduled times- Review and renew annual insurance policies for proper coverage- Organize and oversee ISO 9001 audits, train new employees in Quality Management portal- Organize and coordinate office relocations, layouts and build outs with contractors and Building Management- Organize meetings, summer and winter partiesand other tasks as they arose.

Responsible for daily operations of patent annuity department for international Intellectual Property law firm. Subsequently consolidated and managed annuity accounts of satellite offices in London, Munich, New York and Los Angeles while managing responsibilities for Chicago Clients. Transforming administrative procedures to create more efficient workflows. Focusing on patent annuity deliverables while maintaining a high level of client satisfaction. Managing/training talent to optimize department productivity and client deliverables.

Responsible for the daily operations of the firm's law library, and assisting attorneys with ad hoc projects.

Responsible for the daily operations of the firm's law library. Maintained and organized library, updating periodicals, checking in/out books, conducting research and retrieving evidence for attorneys. Began in Mailroom/Central Services sorting and distributing mail, procuring office supplies and running various ad hoc errands.