Nick Pace Email & Phone Number

Bristol, United Kingdom

• I am responsible for reviewing previously defended cases of mis-sold payment protection insurance on loans and credit cards that have been referred to the Financial Ombudsman Service due to a consumer disputing the original decision.• Working within regulator guidelines, my duties include checking the validity of original case handler’s decisions for defending a case, reviewing credit agreements, testimonies, and various other records to assist in establishing if the correct decision has been made. I decide if complaints are to be upheld, or compile a file of relevant documentation and evidence to support the original defence and supply this to the F.O.S. for a final independent decision. • When required I also perform calculations to confirm the amounts of redress which involves the collation of figures, dates, account arrears, and various other factors to be included in the calculation. I am responsible for making written offers to the clients.

Bristol, United Kingdom

• I would participate in both inbound and outbound calls to customers claiming under their insurance, who were often in a difficult position financially and mentally due to being unemployed or suffering long term or terminal illnesses. I would also speak with banks, doctor surgeries, employers, and various other bodies during the administration of accident, sickness and unemployment claims. In addition I also had to draft detailed letters to be sent to various points of contact during the entire claim administration process.• I had the responsibility of assessing the validity of claims under numerous policies, agreeing settlement amounts in excess of £30,000, claim periods with customers, repudiating claims, and identifying cases of fraud. I would have to use great attention to detail to ensure payments I made were accurate, made on time, and paid to correct accounts. • Additionally I would have to resolve any customer complaints, make sure customers had a clear understanding for potential delays in receiving payments, and explain policy limitations and exclusions both verbally and in writing.• Beyond my normal duties in the above role I was also required to review colleague’s files regarding any potential errors and arrange any potential remedial redress. I was also responsible for collating departmental figures regarding the number of new claim forms being sent on a daily basis. I have also assisted with processing of household insurance claims on a number of occasions during severe weather events.

Bristol, United Kingdom

• Inbound and outbound calls to customers, other claimants, insurers, and various other points of contact regarding the administration of non-fault motor accident claims.• Collate evidence to negotiate and secure an admission of liability from third party drivers and insurers.• Pursuing third party insurers for recovery of costs, and negotiating reasonable repayment plans with uninsured drivers, and preparing files for court proceedings to be issued if payment was not received.

Bristol, United Kingdom

• Inbound and outbound calls to customers, garages, salvage companies regarding the repair or total loss of accident damaged or stolen vehicles, payment of repair invoices or reimbursement of customer costs for a total loss vehicle.