Nick Palazzetti

Nick Palazzetti Email and Phone Number

Business Data Analyst at USHEALTH Group @ USHEALTH Group
fort worth, texas, united states
Nick Palazzetti's Location
Fort Worth, Texas, United States, United States
Nick Palazzetti's Contact Details

Nick Palazzetti work email

Nick Palazzetti personal email

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About Nick Palazzetti

I am a Senior Insights Analyst with 10 years of advanced analytics expertise, responsible for 100+ marketing initiatives annually. I use my proven experience mining data warehouses to measure business success, improve data integrity, lower costs, grow revenue, and learn about customers.I find key insights, which I present to VP of a Fortune 100 company using data visualization and creating simple, clear reports. My background in diverse roles such as sales, customer service, and IT inform my analyses by allowing me to see things from the perspective of customers and representatives. I track metrics, design automation, and schedule reports for analysts, management, and leaders of call-centers with 800+ representatives.I want to leverage my advanced SQL skills to master new data and deliver business-altering improvements with a focus on customer experience, and collaboration and a passion for developing new SQL and analytics learners.ACHIEVEMENTS1. Designed and programmed a software platform (VBA, MS Access, SQL) to report slippage and off-phone activity for contact centers in three US cities – unscheduled off-phone time fell by over 33% in the month it was implemented.2. Partnered with IT, contact center, and analysts to build new customer retention platform – resulting in incremental millions of dollars in revenue per annum ($50+ per outbound call when compared to control.)3. Coordinated comprehensive testing and review of dozens of applications for 200+ users to facilitate enterprise hardware and software update.4. Supported multi-year migration and data validation of enterprise loyalty platform, aggregating data through 30+ batch processes, containing 60+ million members and supporting hundreds of users throughout the USA.5. Initialized and configured servers to support necessary hosting for contact center resources (SQL, web, application, and other functions.)6. Produced and transmitted customer PII (personally identifiable information) files supporting 70+ campaigns per year for 7 years without a single data security issue.

Nick Palazzetti's Current Company Details
USHEALTH Group

Ushealth Group

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Business Data Analyst at USHEALTH Group
fort worth, texas, united states
Website:
ushealthgroup.com
Employees:
714
Nick Palazzetti Work Experience Details
  • Ushealth Group
    Business Data Analyst
    Ushealth Group Nov 2020 - Present
    Fort Worth, Texas, United States
    Designing, creating, implementing and maintaining a full data analysis ecosystem, with support for ad-hoc tools such as Tableau, standardized reports, and automatic scheduling of reports.Understand all business data, including eligibility, sales, payment, claims, and call center data in the LSP, HCP, Oz, and Avaya phone switch systems.Identify, design, create, code, test and maintain queries, ETL jobs, reports, and visualizations required by any or all operating entities to support business analysis objectives.Designing, creating, implementing and maintaining a reporting data warehouse (or similar) that aggregates data from various systems.Mine information from data, prepare reports and visualizations, and present findings to management.Hold design and fact finding sessions with business personnel to develop requirements for reports, visualizations, and general needs for information.Follow naming conventions, source code management procedures and other data governance guidelines.Write effective and efficient SQL statements, views and stored procedures or other data retrieval methods efficiently without creating negative effects on the systems.Ensure the highest quality accuracy in queries, reports, and visualizations.Document all queries, ETL jobs, reports, and visualizations, such as how to create a report, execute a report and how to schedule a report.Work with management, business personnel, IT personnel, team members and outside consultants.Provide input on how to improve data, business processes, and systems.
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  • American Airlines
    Senior Data Analyst
    American Airlines Apr 2016 - Jul 2020
    Fort Worth, Texas, United States
    • Developed product dashboards for credit cards and other partners (e.g., hotel, energy, insurance, and retail) to enable the product owners to monitor KPIs, overall product trends, and purchaser profile.• Performed data analysis using SQL, Excel, Cognos, and Tableau to enable the internal clients, including the president of American’s loyalty program, AAdvantage, and her leadership team to make data-driven decisions.• Engaged with other departments and third-party data service providers to support credit card and other business partnerships, including Mastercard and Alibaba.• Provided data and analytical support for email and direct mail campaigns by creating audience files, performing post campaign analyses, and reporting the results to the product owners.• As a subject matter expert of American’s customer data, provided SQL and data training to all new market analysts in both one-on-one sessions and large class sessions.
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  • American Airlines
    Data Analyst
    American Airlines Nov 2011 - Apr 2016
    Fort Worth, Texas, United States
    • Segmented and targeted audiences for email and direct mail campaigns to promote American’s flights as well as its diverse partners, including credit card, hotel, car rental, financial, magazine, electronics, grocery, and retail, by using SQL and email marketing tools.• Created a process to check and validate all the files shared externally and ensured they complied with all the applicable privacy regulations, including GDPR (EU General Data Protection Regulation).• Conducted post-campaign analyses to quantify the true incremental value of email and direct mail campaigns.
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  • American Airlines
    System Support Specialist
    American Airlines Oct 2010 - Nov 2011
    Fort Worth, Texas, United States
    • Maintained servers that hosted SQL, email, and applications for American’s AAdvantage customer service contact center.• Provided enterprise support, troubleshooting, data access management, and testing for contact center representatives and analysts.
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  • American Airlines
    Office Administrator
    American Airlines Feb 2008 - Oct 2010
    Fort Worth, Texas, United States
    • Provided headcount budget reports to the head of American’s contact center organization to enable her to analyze any notable trends and explain budget variances.• Created MS Access-based applications to support various contact center functions and provide performance tracking of over 2,000 contact center agents.
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  • American Airlines
    Technical Support Lead
    American Airlines Mar 2007 - Feb 2008
    Fort Worth, Texas, United States
    • Led a team of 40 tech agents, providing technical support for 800+ home-based agents across the US.• Performed ad-hoc analysis, made technical recommendations, and programmed custom software for the technical support team.• Create best practices documentation and guides for troubleshooting and escalation procedures
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  • American Airlines
    Technical Support Representative
    American Airlines Mar 2006 - Mar 2007
    Fort Worth, Texas, United States
    • Provided first and second level desktop application support for 800+ home-based sales representatives across the U.S.
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  • American Airlines
    Customer Service Representative
    American Airlines Jul 2005 - Mar 2006
    Fort Worth, Texas, United States
    • Assisted passengers with booking and changing reservations, ticket sales, and travel questions.
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  • Best Buy
    Customer Service Representative
    Best Buy Sep 2000 - Jul 2003
    Hurst, Texas, United States
    Retail customer service
    View

Nick Palazzetti Skills

Direct Marketing Database Marketing Ibm Cognos Analytics Data Science Loyalty Marketing Data Analysis Troubleshooting Data Analytics Business Analysis Digital Marketing Customer Relationship Management Programming Microsoft Access Loyalty Programs Contact Centers Marketing Microsoft Excel Customer Loyalty Training Customer Service Technical Support Email Marketing Sql Airline Reservations Airlines Transact Sql Teradata Sql Database Administration

Nick Palazzetti Education Details

Frequently Asked Questions about Nick Palazzetti

What company does Nick Palazzetti work for?

Nick Palazzetti works for Ushealth Group

What is Nick Palazzetti's role at the current company?

Nick Palazzetti's current role is Business Data Analyst at USHEALTH Group.

What is Nick Palazzetti's email address?

Nick Palazzetti's email address is np****@****oup.com

What schools did Nick Palazzetti attend?

Nick Palazzetti attended Tarrant County College.

What skills is Nick Palazzetti known for?

Nick Palazzetti has skills like Direct Marketing, Database Marketing, Ibm Cognos Analytics, Data Science, Loyalty Marketing, Data Analysis, Troubleshooting, Data Analytics, Business Analysis, Digital Marketing, Customer Relationship Management, Programming.

Who are Nick Palazzetti's colleagues?

Nick Palazzetti's colleagues are Christy Williams, Alexander Ray, Nancy Cline, Dean Podvin, Hayden Wilson, Mike Vanamburg, Aaron Aqueron.

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