Nick Panagos Email & Phone Number

Oftringen, Ag, Ch

Switzerland

Hired to transform the IT Project Management discipline in Omya IT: setup the PMO Office from scratch, create a PPM system in ServiceNow and a 3-year strategy to add Enterprise PMO capabilities & drive digital transformation. Current scope of work (as Digital Transformation PMO Manager):• Develop a new operational paradigm for the Project & Portfolio Management discipline• Use a “best of breed” approach to mold a new Project & Portfolio Governance model• Align the legacy processes and integrate the former IT and Business Process portfolios• Optimize the combined portfolio’s project mix according to strategies & digital transformation priority areas • Extend the PMO integration efforts to the 2 other PMO groups in Omya, to establish an E-PMO with a new operational paradigm that will accelerate the digital transformation and provide Management with actionable insights.Initial scope of work (as IT PMO Manager):• Develop a new PM methodology and delivery model, based on industry best practices• Tailor the approach to Omya, accommodating for both traditional & agile delivery processes• Setup the PMO (process, methodology, tools) & manage the transition to this structure• Act as a change agent, to ensure that the broader company culture embraces the new PMO• Be a coach to the PMs, and train them on the new delivery requirements & processes• Reach out to the sponsors & stakeholders in order to realize the broader business objectives• Consolidate the project pipeline, refine the Portfolio & help define the future Roadmap• Establish qualitative & quantitative project selection criteria, in order to "do the right projects" • Project Portfolio oversight & governance (project lifecycle & health reviews, tollgate processes)• Work closely with the various Governance Boards. the IT Architects and the IT Leadership Team• Deliver a state-of-the-art PPM (Project Portfolio Management) system for Omya IT

Independent Contractor, various projects. Major projects:¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯• UBS: PM for a Global Unified Communications (Skype for Business) project. Job description below• Liberty Global: PM for a Core Network separation & LAN Interoperability project, in 4 EU countriesProject Management & Consulting:¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯• End-to-end Program Management, Project Management & Delivery Leadership• Standard Project Lifecycle Management and Portfoliomanagement, from incubation to delivery • Digital Transformation, disruptive implementations, user onboarding and UX• PMO Setup: team reorgs, process & delivery model optimizations, KPI and reporting structures• PMO Ops: P&L, status reports, project/staff scheduling, RAID, WIP, backlog, utilization, forecasts Project Types¯¯¯¯¯¯¯¯¯¯¯¯¯¯• Networking and Infrastructure projects • Collaboration and Productivity projects• Integration and Transformation projects• Cloud, Digital, Wi-Fi & Off-Net projects Technological Focus Areas¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯• IT Development, Delivery & Operations • Microsoft (Server stack, Skype for Business, Microsoft Windows, Microsoft Office 365, Azure) • Unified & Converged Communications • Infrastrture (Cisco Networks, Datacenters), Security, Applications • SAS-based Analytics, BI & Data Quality • IT Governance, Risk & Compliance Service Verticals¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯• Financial Services• Digital Transformation• Manufacturing/Production• Telecommunications• Public Sector & Energy• Defence & Public Safety• Transport & Shipping

Athens, Greece

I managed a team of 15 Analytics Consultants who delivered enterprise projects on the SAS platform. Scope of work: • PMO: developed a new PMI-based delivery model, setup the PMO & consolidated the pipeline • PM: managed the delivery team, appointed team leads, drove the pipeline, grew PM Governance • Solutions: Analytics, BI, Data Quality & Integration, Risk & Compliance, Fraud, Financials, GDPR• Reporting: P&L, budget, status & project lifecycle, issues/risks, WIP, backlog, utilization, forecasts • Business Development: Built strategic partnerships & strategies, to drive the SAS sales pipeline • Personnel Operations / Resource Management; setup staff assessments & a career planning processMajor Achievement:¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯Met the CEO’s objectives of establishing a PMO, PM Governance standards, new pricing models, new service offerings, a new Time Management system and capturing rich P&L and revenue allocation insights for the project portfolio (approx. €1.5 million).I also achieved all the Year 1 strategic targets: setup the PMO; delivered all 11 projects in flight (value: €1.5 million); captured “Big Picture” Portfolio P&L data; met my SLAs for delivery, contribution margin, utilization, project Churn.

Zürich Area, Switzerland

WWT contracted me to manage the Microsoft Skype for Business 2015 project in Switzerland, with deployment responsibilities for 80,000 users globally. This is UBS’s new collaboration platform for telephony, conferencing, mobility, IM & video. The solution included Edge, and integration with 3rd party systems (Vantage, Verba, Proteus, UM and SCOM). Scope: ⇨ Project Management: Fully managed the project in the Zurich HQ with full responsibility for planning, scheduling, change controls, client communications, scope management, ad-hoc remediation and overall accountability for project performance. ⇨ Team Orchestration: Drove the Swiss team’s cross-group collaboration with the various divisions within Zurich HQ’s operational environment; directed the team’s communications with the global project and engineering groups so as to seamlessly coordinate everyone involved, within the context of a “virtual global project team”. ⇨ Client-side PM for the Global Rollout: Liaised between the local UBS infrastructure teams, other departments and the global project team, to accelerate processes and expedite delivery of the approx. 400 servers globally. Major Achievement:¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯Implemented a set of over 30 critical Change Requests with significant interdependencies and overlaps, inside a very tight (3-month) implementation plan, thus enabling the team to meet the project completion schedule.

Athens, Greece

Hired with an executive mandate to reorganize the team of 13 PMs & Provisioners who delivered all corporate projects. Conducted a top-down review; recruited new staff, promoted key PMs and delegated PMO roles to them; exited lagging staff; streamlined logistics; optimized project delivery using PMI & Agile best practices; consolidated design standards and introduced change controls; established KPI SLAs, monitoring & reporting standards, scorecards and a cross-departmental “synch-group” to coordinate the field service and provisioning teams with other departments. Achieved all objectives, in 6 months. Scope of work thereafter: • Departmental strategy: executed a new delivery model based on PMI & Agile PM best practices • Delivery oversight: led the PMO and the PM’s who delivered all Enterprise and SME projects • Orchestration: promoted teamwork & aligned the internal teams, to ensure coordination• Client relations: engaged client C-levels as an escalation point & trusted technology advisor• Solutions: Cloud, UC/Skype, Voice & Data services over FO/ME or EFM/SHDSL, MPLS, ADSL (xDSL) • Post-delivery: dotted-line with Technical Support Team, to ensure SLA levels were upheld• Operations: managed the department P&L, met CSAT targets and slashed operating costs by 30% • Reporting: Budget, Key Performance Indicators, status reports and project lifecycle reportsMajor Achievement:¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯Delivered an innovative Wi-Fi solution incorporating Femtocell technology, at the 229 Goody’s and Flocafe shops across Greece. This award-winning project was later augmented by a custom IPTV broadcasting service.

Athens, Greece

⇨ Public Sector Services Engagement Manager (Leader). Scope of work: • Dotted-line to the Central/Eastern Europe leader, tasked with developing our services portfolio• Planned & executed the Greek sub's first midterm (3-Yr) Public Sector Services Business Plan • Managed all local services opportunities and maintained CRM forecast/pipeline information • Promoted Government Solution Sets (National Gateways, Security & Defence apps, E-id’s) ⇨ Project Manager for large accounts. Scope of work: • Project Management oversight of turn-key projects in Banking, Telecom & Public Safety areas• End-to-end responsibility for the entire Project Lifecycles (from incubation up to delivery) • Project Scoping, Planning, PMR’s and Schedule/Status/P&L/Issue/Risk tracking & reporting• Adherance to Microsoft solution delivery model's strict KPI/performance parameters (+/- 10%)Major Achievement:¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯Regional Project Manager for the “Deutsche Telekom/OTE Collaboration” project (Unified Communications & consolidated Active Directory infrastructure for 350,000 users, across 22 companies).

Athens, Greece

Sales lead for key Ministries (Defense, Public Order, Justice, Mercantile Marine, Labor, Development, Press, Aegean, Transport & Communications, Environment & Public Works), and Parliament. Scope of work:• Maintained strategic account plans by Ministry, forecasts, pipeline, and CRM information • Building Customer Facing relationships with government elites & influencers, IT teams, etc.• Drove the sales effort by coordinating our pre-sales team, bidding partners and the clients • Built a Lifecycle Model to track RFP progress according to Government procurement phasesMajor Achievement:¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯Part of Microsoft’s first “Global Public Safety & National Security” team, who created the original Capabilities Matrix and selected a “best in class” mix of C4i systems, to form a coherent and branded security offering.

Athens, Greece

Contracted by Boartes to lead the multinational group of consultants who oversaw the IT Components (Command Decision Support, LAN/WAN) of the C4i Security Systems project, and the PMO interface to the Olympic Games Security Division. Scope of work: • Consulting/liaison role across all project phases (specification, negotiations, award, delivery) • System Design/Compliance Reviews and System Acceptance Tests• PMO: Performance, Schedule, Issue/Risk Monitoring, and Status Report presentations• Client/Vendor liaison with direct reporting lines to Athens 2004, ministerial and supplier leaders • Directly contracted to the Deputy Minister of Public Order, for post-Olympics project tasksMajor Achievement:¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯Negotiated an €8 million supplier concession, driven by a technical re-design yielding OPEX improvements (reducing TCO by 85%), which enabled the Supplier to deploy the system in time for the Olympic Games Opening Ceremony.

Athens, Greece

IT Solutions division - Scope of work: • Project Management, with focus on requirement analysis, for Design & Specification projects• Integrated C4i Security Systems• Business Intelligence solutions

Athens, Greece

E&IT (Emerging & Integrating Technologies) division - Scope of work: • IT Project Management (Process Consulting, Integration)• QMS (Quality Standards & Quality Measurement Systems)

Athens, Greece

Managed IT systems (after the PW-C&L merger I shared this post with the C&L IT Manager). Scope:• System Admin & Helpdesk• Business Continuity (Disaster Recovery) planning• Security& Assurance Reviews

Athens, Greece

Scope of work:• Solution Selling, to Enterprise Clients on the IBM platform• Business Development and proposal writing

Greater New York City Area

Known as "Chemical Bank" at the time. Bank Teller, Private Banking.

Master Of Business Administration (M.B.A.), International Business, 3.5

Activities and Societies: Editor-in-chief of the “University Magazine”, and Vice-President of the University's Hellenic-American Club.

Bachelor’S Degree, Business Administration - Marketing, 3.6

Activities and Societies: Member of the Photography Club. Honor Role & Dean’s List

High School, High School/Secondary Diplomas And Certificates

Activities and Societies: Varsity Track & Field, and Cross-Country team.