Operations Director
Provecta Car Plan Limited
Operations DirectorJoined Provecta as the first employee in its start up phase, and became a shareholder and investor.We were one of the first to market with this product, and the company grew from start up in 1996, to a corporate client base of 60 Blue Chip companies and 7,500 individual customers, writing £50 million of personal loans pa, and in excess of 85 employees, delivering sales of £12 million and a net profit of £1.2 million in 2008-2009. We were a 2005 Sunday Times Fast Track 100 company, and were also the fastest growing independent company in the Thames Valley, 2004. (Source – BDO Stoy Hayward)Areas of responsibility:Business Plan creation and deliveryNew Business Corporate Sales (B2B)Corporate Account Management (B2B)Operations & Fulfilment (B2C)This structure ensured one person in the business had ultimate responsibility for all customer facing activity.Key Achievements:Year on year sales growth, delivering sales of £12 million in 2008-2009 and returning a net profit of £1.2 million.Sales growth from £8.5 million in 2005 – growth of 41% in three years.Developing our unique Mileage Reconciliation Software and our online mileage capture system – “MyMiles” both of which we sold into our corporate customers for use with HMRC reporting and business expenses processing.Developing our in-house quotation to order system which drove all internal MI reporting.Developing our e-commerce platform.Building the New Business, Account Management and Operations teams.Working on all the major new business wins – either leading the sales campaign, or as part of a team.Recruiting specific function heads as the business grew – specifically an IT Manager to create and deliver an IT strategy to ensure the business was scalable and a Marketing Manager to create and deliver a coherent marketing strategy and clear brand proposition.Defining and mapping all operational processes which were tested and refined as the business grew.