- Established and scaled the Technical Services function at a high-growth SaaS startup to accelerate product adoption by delivering solution-oriented services to address customer needs related to solution architecture, integrations, customizations, and data migrations.-Hired, trained, and led a team of 7 solution architects, software engineers, and technical analysis, increasing the overall volume of technical services delivered to customers by 150% YoY.

- Formalized service delivery framework by embedding software development best practices, mentored junior solution architects and developers to improve solution maintainability, reducing support tickets and technical debt.- Delivered end-to-end software solutions, integrations, and data migrations to streamline fundraising for prestigious nonprofit clients including The Salvation Army, Planned Parenthood, Ronald McDonald House Charities, Tunnels to Towers, Direct Relief, and World Central Kitchen.

-Directed software solution and cloud infrastructure delivery for a portfolio of five multiyear, multimillion-dollar programs of work for federal government clients.-Mentored and managed a team of 5 software and quality assurance engineers, providing crucial feedback and support, fostering technical professional development, and retaining a skilled and motivated workforce.-Provided technical leadership across the Agile software development lifecycle, ensuring successful and high-quality delivery of responsive, accessible, and mobile-first software products, resulting in successful contract renewals.-Managed the intricacies of federal cloud-based software infrastructure and cyber security for esteemed clients such as the Department of Education and the Department of Defense, ensuring strict compliance with Federal Information Processing Standards (FIPS) and NIST publications.

- Trusted software and technology adviser for cloud / big data / system integration with over 10 years of consulting experience delivering fit for purpose solutions and end to end business transformations across Healthcare and Utility sectors.- Agile project manager and solution architecture lead for a Salesforce based integrated cloud platform implementation. Developed to support designating leading value-based healthcare providers through better quality data collection and analysis. The completed platform helps direct 100 million Americans to higher quality providers.- Evaluated technical program scope and defined solution architecture for software migrations to cloud platforms; provided leadership of technical build, implementation and business transformations utilizing cost effective cloud based applications, data centers, infrastructure and development operations (AWS / Azure).

-Managed agile project teams, requirements, development, and implementation of software and technical integrations for a new care management solutions at the largest in-home healthcare provider in NYC. -Led quality assurance of a $50MM integrated GIS/OMS/CRM software implementation project for an electric utility.