EQUANS is the new name for ENGIE’s services-led activity in the UK & Ireland

• Management of company HR Information System of approx. 4000 employees across 7 regions.• Providing day to day system support to end users, including maintaining user profiles, passwords, query handling, report generation, data updates and validation and other housekeeping tasks as required.• Managing security profiles to ensure system accessibility remains at the appropriate level for different user groups.• Identification, planning and implementation of system developments whilst liaising with key stakeholder groups.• Continuous reviewing of system performance and associated processes to identify improvement opportunities.• Working closely with payroll to resolve issues and develop solutions and improvements to existing processes.• Writing and scheduling of systems reports using the standard built in report writer, for all areas of the business.• Training and providing of system support to all new and existing users of HR Systems.• Administration of annual salary and bonus reviews, including analysis of historical increases and collation/distribution to regional contacts.• Administration of contractual benefits for all system employees, including: healthcare, life assurance, pensions, group income protection, company car, health assessments.• Management of employee details on external healthcare system.• Maintenance of core HR System, including all aspects of personal data and contractual benefits.• Ensuring both the integrity of the database is upheld, and the fields required by the business for strategic reporting are maintained.• Contributing to HR System projects.• Ensuring the effective maintenance and reporting of all HR Systems and HR technology implementation requirements.• Production of documentation, presentations and schedules, including training materials.• Other work-related tasks as agreed by the HR Director.

• Working on a large-scale project involving the implementation of a Time and Attendance system across multiple contracts.• Working with Implementation Managers in the gathering, collating and conducting of data verification/validation of data for new contract builds.• Solution building and supporting the development of the system to meet business specific requirements including payroll submission, contract needs and overall MI etc.• Responsible for cleansing of data, and transferral to required Excel/CSV format.• Creation and implementation of SQL queries within a database. Manipulation of resulting data in order to collate figures and produce necessary reports for internal and external contacts.• Responsible for submitting final data to external supplier, and liaising to ensure prompt and accurate build.• First line of contact for system related queries, from both internal and external contacts.• Carrying out routine and emergency maintenance of the database including data audits and verification.• Main point of contact between Carillion and external supplier for queries and escalation.• Responsible for training new support team members on system related processes, as well as providing Excel training sessions. Face-to-face training conducted in various locations in the UK, as well as in Kolkata, India.• Creation of working instructions for system related processes.• Ensuring that the relevant security processes are in place to fall in line with Data Protection.• Conducting UAT and supporting the roll out of system upgrade releases.

• Daily management of a production team.• Development of working schedules and performance reporting. • Carrying out of staff training, performance management, inductions and ongoing appraisals.• Ensuring safe receipt of deliveries and general bookkeeping.• Implementation and monitoring of associated health and safety procedures.• Machinery maintenance.• Monitoring of productivity.

• Successful administration of the delivery of Charity Operations to ensure increased client satisfaction.• Client liaison including resolving queries on brief, sign off and approval to commence work.• Building relationships with high profile clients.• Responsible for producing staff training materials to cater for different learning styles, training on processes as well as a range of different systems. • Ensuring all administration tasks completed to the agreed SLA, and that KPIs met.• Attending and chairing regular conference calls with clients and internal managers.• Internal liaison including working with systems to set up new jobs, creating work instructions and collating sign off of brief from each operator.• Producing and providing internal documentation and reporting on performances.• Completion of invoicing to clients of services provided.• Daily contact with clients via telephone and email.• Provision of high quality support and assistance to key clients and contacts for any operational queries raised.• Maintenance of relations with internal departments to maximise efficiency and identify areas of improvement.• Attendance of internal/external meetings.• Management of time effectively in order to complete workload and meet deadlines.• Observation of the change control process for all changes to service or adhoc development.• Working within the Data Protection and Direct Marketing legislation such as TPS.• Awareness of and operation within Health & Safety regulations.