Associate Manager, Customer Experience
Current- Independently manage Sunnyside* customer inquiries through our support channels, tailoring a response plan for each unique situation and customer, ultimately weighing the business impact for each resolution type based.
- Identify inquiries requiring escalation, working with cross-functional teams including legal, quality, operations and others to escalate specific issue types, ensure resolution and acquire documentation from the.
- Take ownership of escalation life cycle from complaint, leadership review, and delivery of resolution
- Demonstrate a thorough knowledge of our Sunnyside* operations and state-level processes ultimately leading to an understanding of each customer’s in-store experience and an ability to independently resolve concerns or.
- Documents feedback from customers in an organized and streamlined way to assist in escalations and reporting
- Support technical evolution of our Sunnyside* customer response platforms including providing recommendations for more efficient platforms, processes or automation, ultimately driving forward our technical agenda with.
Feb 2024 - Present
