Nick Popovic Email & Phone Number

Standing up the Bereavement Centre at AustralianSuper to manage the death claims process.

Senior Business Analyst at the forefront of a transformative digital initiative specialising in Forms Automation. Orchestrated seamless vendor management, driving comprehensive business and functional requirements (incl. element definition), and collaborating on user experience design following design thinking principles. Working collaboratively with diverse teams, to elevate member experience for over 3 million AustralianSuper members through straight-through processing.

Melbourne, Victoria, Australia

Iteration Manager for the FSI Program, a $70M+ strategic Machine Learning initiative within the Digital inventory management space. - Lead a large cross-functional team through the project’s inception phase- Worked with business stakeholders to shape feature roadmaps, defining MVP and key success criteria- Collaboratively engaged with stakeholders on workstreams and strategic initiatives

Melbourne, Victoria, Australia

Senior Business Analyst for the FSI Program, a $70M+ strategic Machine Learning initiative within the Digital inventory management space. - Assisted in the delivery of robust and user focused data insights using Power BI- Delivered app enhancements to more than 80,000 team members and 835 stores- Encompassed HCD by putting stores at the centre of design to build native app prototypes- Facilitated defect management and prioritisation for regional, state and national releases- Actively engaged with the business to methodically write user stories and acceptance criteria- Mentoring colleagues’ professional development in-line with industry best practices

Iteration Manager / Senior Business Analyst leading a squad of 9 to implement and support all aspects of the digital/mobile application development process within Mercer.- Delivery and Maintenance – Defining, developing, and managing the squad’s roadmap- Developed and evolved digital channels within the squad (Jira/Confluence/Retrium)- Merged inputs from the client and squad to produce interactive screen designs and workflows- Interacted with vendors to ensure APIs are readily available- Assisted in UAT to ensure each story meets the acceptance criteria- Incorporated the key principles of ‘Design Thinking’ and going to market to understand ‘What works?- Organised and facilitated Scrum meetings- Supported components in Adobe Experience Manager (AEM) to assist in the delivery of an app- Supporting the annual budget development and project forecasting processes for the digital stream

Melbourne, Victoria, Australia

Lead Senior Business Analyst activities in support of the development and delivery of digital websites/mobile apps to clients.

Business Analyst working with internal and external stakeholders to research and analyse current state system capabilities and define technology solution options and recommendations for the TIO’s new funding model. The remit was to implement a new billing model to recover 70% of the TIO’s operational costs through membership fees and the remaining 30% from case fees.Responsible for planning, managing and leading the delivery of detailed requirements relevant to the TIO's new website. Working with stakeholders from the executive team, technology, digital communications & multimedia, operations and legal counsel to layout and plan business needs in the form of a RFP document. The process involved delivery of document artefacts within the TIO’s project framework by soliciting proposals from vendors through a bidding process.

Business Analyst working on a program of digital transformation business initiatives.The remit was to identify the true impact of current processes on the business. Coordination of college activities pertaining to communication and scheduling are managed manually or in disparate systems, causing frustrations and pain points. Lead analysis elicitation activities such as user interviews, document analysis, interface analysis and requirements workshops to deliver a detailed business study to help build the digital transformation road map.

Melbourne

Agile Business Analyst working on a $2.5M Digital Transformation Program. The key initiative was to take manual components from the business and align them to a more digitally oriented style of operating. Interaction, research, in conjunction with Design Thinking principals, ensured a workable solution and a better UX. Developed outcomes - massive cross-functional effort involving Product, IT, Marketing, Sales, Operations, Finance and Legal working hand in hand with Customers, Prospects and Industry Bodies.

Melbourne, Australia

• Proactively managing commercial relationships with key vendors via onsite engagements or through a robust RFI process.• Liaising with the vendor to ensure the solution will achieve the business benefits considering business requirements, system usability and configuration.• Actively handling the procurement documentation process (RFI/RFQ/RFP) while ensuring delivery aligns to the PMBOK framework.• Facilitating workshops and discussions at an executive level.• Preparing Business Cases for the PGG and Board for new organisational initiatives in a bid to justify a sound ROI.• Engaging with different business functions to identify key challenge areas and capturing business requirements.• Providing input and direction into the Strategic Business/Systems Roadmap.

Melbourne, Australia

• Collaborating with Product Managers, Solutions Architects and Developers to define new innovations within the property realm and how to better shape the product strategy for conveyancing, legal practice management and banking clients.• Applying best practice for effective communication and problem-solving through a host of workshops to address business needs.• Working directly with stakeholders/clients to deliver solutions to meet their objectives, both strategically and financially. • Responsible for end-to-end planning and monitoring of new product features. This includes scoping, design, solutions assessment/validation and providing regular feedback to project groups.• Structuring and understanding elicit requirements and presenting them in appropriate form for verification and analysis.

Melbourne, Australia

• Working closely with Product Owners to provide clients with leading edge dealer management software solutions to ensure best User Experience (UX).• Managing functional, technical and design requirements through a host of workshops with automotive, truck and agricultural dealerships/manufacturers across Australia.• Delivering data analytics in the form of reports to higher management to help define company objectives and strategies. • Developing documentation to assist with future client implementations.• Executing test cases in the form of User Acceptance Testing (UAT) and System Integration Testing (SIT).

Melbourne, Australia

• Defining and documenting business functions and processes through stakeholder collaboration.• Engaging with business directors across Asia Pacific Middle East (APME) to offer data-based insights in market trends and to offer analysis in potential areas for growth.• Involved in managing the client survey process, to capture client feedback and incorporate new product features through analysis and assessment. • Implementing new clients within the existing business operating model, while actively being on-site and identifying that requirements map back to end business objectives.• Actively participating in regular board and project management meetings.• Owning system enhancement requests to ensure changes are aligned with the IT strategy and direction.• Analysing current/future state processes through GAP and risk analysis.• Working with Sales and Marketing Directors to build and present websites to clients to fulfil their relocation needs.• Accountable for execution of test cases associated to system enhancements.

Melbourne, Australia

• Involved in planning of system implementations, which included preparation of process flow diagrams and use cases to solutions architect and wider project team.• Actively collaborating with business stakeholders to action any ad hoc requests around reporting and budgets/forecasting.• Building business relationships through stakeholder management and interpersonal skills, to allow for active project collaboration.

Bachelor Of Information Technology, Business Applications

Education record