Responsible for maintaining servers and systems in use by the Wisconsin State Legislature.

Responsible for providing technical assistance for clients utilizing NielsenIQ databaseprograms and web tools- Troubleshooting installation, configuration, and technical issues on client’s computersthrough email, screen shares, and phone calls.- Identified as a top performer and assigned to work 1:1 with high profilemanufacturing clients such as Coca-Cola, Nestle, and Procter & Gamble- Working directly with development teams in order to troubleshoot technical issues-… Show more Responsible for providing technical assistance for clients utilizing NielsenIQ databaseprograms and web tools- Troubleshooting installation, configuration, and technical issues on client’s computersthrough email, screen shares, and phone calls.- Identified as a top performer and assigned to work 1:1 with high profilemanufacturing clients such as Coca-Cola, Nestle, and Procter & Gamble- Working directly with development teams in order to troubleshoot technical issues- Leading training sessions with co-workers and new hires- Writing and creating SOPs (Standard Operating Procedures) to assist associates- Utilizing ITSM tools daily such as Salesforce, ServiceNow and JIRA.- Assisted in an intensive deployment with white-glove support for one of NielsenIQ’slargest clients, Procter & Gamble.- Assisting clients with creating reports within Excel to illustrate trends using NielsenIQsales data- Participating in testing of new ticket tracking systems and tools while contributingfeedback and creating documentation to assist in a smooth transition betweenplatforms Show less

Working with twenty-two ABA therapists, giving support and feedback. Advising on day to day functions of the clinic's preschool and working 1:1 with children diagnosed with autism.

Managing four teams of therapists and providing 1:1 ABA therapy to children diagnosed with autism

Providing 1:1 ABA therapy to children diagnosed with autism in an in-home environment