Scheduled and led meetings with providers and offices to explain the services of our iAssist software, answering questions and fostering a relationship to maintain client satisfaction and engagement.Documented front-end and back-end application issues from first-hand users for the iAssist platform in detail, leveraging my expertise in full-stack development to understand and communicate the internal infrastructure of our application.Collaborated with cross-functional teams to troubleshoot complex technical issues, manage development tickets, and ensure proper communication within a fast-paced healthcare platform.Implemented a now-integrated custom Python application for my team that streamlined the onboarding formatting process. This significantly reduced the time needed to process these frequently occurring cases by 50%. Built rapport with multiple account managers and program managers and effectively assisted them with their work duties to allow them to assist the client and maintain SLAs properly.

Created a C# application that used Dapper NuGet ORM’s query-first approach to write SQL queries to create users in the Database with appropriate permissions based on user input.Utilized C# and Telnet to extract data from multiple off-site Linux devices used as an employee time clock at different office locations and created a dashboard that visually represented that data.Participated in high-level team meetings exposing me to real-world problems the company faced and their solutions.