• Develop, implement and maintain service center operations in a manner that maximizes Company profits while ensuring compliance with all Labor Laws, OSHA, DOT and company policies. • Review, monitor and control P&L for Orlando. Implement effective operations strategy to react appropriately to changes in revenue or expense such as to maximize company profits. • Manage and oversee routing, dispatch, warehouse and cross docking operations. Supervise driving and dock personnel. Provide leadership & oversight of service center operations.• Place sales calls and develop relationships with current customers and potential customers. Identify opportunities for new business. Submit RFP or work with sales to submit RFP for new business. Maximize warehouse space through freight storage agreements. • Ensure all Company equipment is properly maintained. Ensure preventive maintenance on Company equipment is done on schedule. Coordinate repair and replacement of equipment as needed.• Ensure Service Center is properly maintained. Identify and negotiate vendor agreements for Service Center. Identify and coordinate needed repairs. • Analyze structure, methods and performance of service center operations to ensure compliance with standard operating procedures.• Develop and Implement operational procedures that enhance the financial performance of XGS while insuring that Safety, Quality, & Service standards are met or exceeded.• Develop and implement training procedures for service center staff. • Interface with Line-haul Operations to ensure timely arrivals and departures. Assist line-haul operations with day-to-day optimization at the service center level.• Train employees on operations procedures and safety topics. • Provide ad-hoc and standard reports to management. • Create route assignments, dispatch drivers and load or unload freight with a lift truck

Responsible for the P&L and day to day operations of the Menomonee Falls Service Center including: dispatching, routing, warehouse/forklift, data entry, customer service, payroll, hiring, safety meetings and training, and fleet and equipment management.

Oversaw the day to day operations of a regional OTR, 35 truck fleet in the Upper Midwest, including : dispatching, customer service, data entry, fleet and equipment management, hiring, terminations, report preparation, RFP bids, 3PL rate negotiations, and broker/backhaul relationships.

Duties included : customer service, dispatching, routing, warehouse inventory, forklift, class ABCD CDL, coordinating linehauls between multiple terminals in the service area, hiring, terminations.