Nick Rafacz Email and Phone Number
A well rounded, highly detailed team player with a varied background in both face-to-face and technology-based sides of business.I have honed my people skills through nearly a decade of customer interaction. My experience ranges from managing a front desk at the University of Iowa, to facilitating customer experience at multiple different restaurants, to negotiating terms of sale on something as common as mobile devices, to vehicles exceeding $80,000.In addition, I have worked with wireless based technology for years, including setting up and maintaining networking equipment on cell towers, troubleshooting and solving customer problems with their various devices, and guiding customer experience through the use of tablets and RFID chips at technology-based restaurants. Being face-to-face, problem solving, and helping people are my strong suits. I am currently combining that talent with my growing skillset in the field of IT as I study Cybersecurity at the College of DuPage. I hope to assist organizations in securing their network infrastructure and prevent cyber-attacks from affecting thier business.
Tapville
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ServerTapville 2021 - PresentNaperville, Illinois, United States- Demonstrate a high level of customer service and communication skill with a large customer base.- Responsible for catering a high quality and engaging dining experience for guests in a technology-based dining environment. - Tasked with upselling, answering guest questions, managing up to 18 tables at once.- Trained new servers on unique POS systems used for guest dining experience as well as led first time customers through the process of ordering using tablets, RFID cards, and scanners. -
Sales AssociateAt&T 2020 - 2021Iowa City, Iowa, United States- Provided on-site and over-the-phone IT support to customers.- Given access to customer accounts and hardware for troubleshooting and correcting various customer problems.- Reviewed, analyzed, and evaluated phone upgrades and updates, software and hardware issues, network and service problems.- Met a monthly quota of sales by upselling through knowledge of different devices, accessories, and usage plans. -
Automotive Sales RepresentativeBillion Automotive 2019 - 2020Iowa City, Iowa, United States- Responsible for the sale of a minimum of 10 vehicles per month.- Completed sales include vehicles ranging from $6,000 - $80,000.- Handled cold calling, customer relationships, and price negotiation.- Processed written documentation of sales contracts consisting of payment plans, bank/credit information, and insurance/warranty data.- Assisted with the setup of ONSTAR emergency services as well as connection of personal mobile devices to vehicle’s electronic systems. -
Tower TechnicianTri State Tower, Inc 2018 - 2019Marion, Iowa, United States- Facilitated the assembly, upgrades, and repair of equipment used on cellular towers - Operated on various sites across the Midwest on jobs including tower construction, wiring, testing, and placement of devices such as satellite dishes, transceivers, antennas, and lights- Scaled structures ranging from 50-2,000 feet in a wide range of weather conditions
Nick Rafacz Education Details
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Cyber Security -
Chemical Engineering / Computer Science
Frequently Asked Questions about Nick Rafacz
What company does Nick Rafacz work for?
Nick Rafacz works for Tapville
What is Nick Rafacz's role at the current company?
Nick Rafacz's current role is Currently working in the service industry while completing a Cyber Security Degree at the College of Dupage.
What schools did Nick Rafacz attend?
Nick Rafacz attended College Of Dupage, University Of Iowa.
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Nicholas Rafacz
Naperville, Il1merkleinc.com -
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