Nick Ramacciotti Email & Phone Number

Albuquerque, NM

Information Technology – Adaptability focused, I have professional expertise in infrastructure design, incident, asset, change and configuration management and solid knowledge of Desktop infrastructure. I am also skilled at providing customer service support, onsite training and interacting with other internal teams in addition to various supply vendors. I.

Albuquerque, New Mexico

Deputy Project Manager for Operations: Office of the Special Trustee for American Indians (OST) U.S. Department of the Interior – Trust Beneficiary Call CenterI am responsible for workforce scheduling and workload management, in coordination with the TBCC Federal Manager and with support from the PM and the Lead Call Center Representatives. I account for.

Albuquerque, NM

IT Service Center Lead - BIA: Cherokee Nation Technologies/Government Contractor – I provided technical assistance to government management representatives,10 local Help Desk support staff, and 250 field technicians, to ensure timely response to user, desktop computer, server, and telecommunications support requests. I help provided technical solutions and.

• Provided Project Management oversight and coordinating the activities of a virtual team of 19 IT Specialists supporting a diverse set of customers, dispersed across multiple time zones at urban and remote locations..
• Provided expert technical solutions and ensure contractual compliance.
• Responsible for providing technical expertise and experience as a subject matter expert to government officials, providing weekly/monthly reports and status updates to government management representatives, and.
• Coordinated with client IT and program staff to support IT initiatives and operations.
• Managed IT Specialist staffing procedures and coordinated training and travel for site support.
• Part of the staff training included insuring that project staff had an understanding of and were compliant with corporate policies and procedures.

• Providing Project Management oversight and coordinating the activities of a virtual team of 16 IT Specialists supporting a diverse set of customers, dispersed across multiple time zones at urban and remote locations..
• Providing expert technical solutions and ensure contractual compliance.
• Responsible for providing technical expertise and experience as a subject matter expert to government officials, providing weekly/monthly reports and status updates to government management representatives, and.
• Coordinate with client IT and program staff to support IT initiatives and operations.
• Manage IT Specialist staffing procedures and coordinate training and travel for site support.
• Part of the staff training includes insuring that project staff have understanding of and are compliant with corporate policies and procedures.

New Mexico, Colorado

• Applied project management planning, scheduling and executing activities to IT Specialists services and technical support to various BIA, BIE, OST and Federal Law Enforcement Centers in Southern Colorado and Northern.
• Each trip was planned based on the technical content of the set of open tickets for the site so as to coordinate availability of access to IT equipment and assure the availability of tools and material resources to.
• The scope of the work included providing IT services for 958 desktops, 130 laptops, and 9 servers in that vicinity. Typical tasks included imaging new desktops for use, new printer installations, cameras, vest cams.
• Worked closely with the Superintendents and other government personnel at varying agencies along with IT and system specialists in the Southwest Regional Office.
• Experienced in using and configuring government financial systems to include: FBMS, TAAMS, FMIS, QMIS, TFAS, NBC, IDEAS, BlueZone, NEOGEMS, PROTRAC, SAP, and other CITRIX ICA Client accessed nodes. CSIRT certified..

Associate Of Science (As), Cis

Oracle SQL-DB Database Design – Oracle Certificate, Oracle SQL/PL, Business Interpersonal Skills Certificate, IT 1010 Computer.

Certifications, Role Based Security Training (Rbst)

Certifications, Federal Information Systems Security Awareness + Privacy And Records Management (Fissa+)

Certification, Computer/Information Technology Administration And Management, 100%

Providing Cloud Security

Certification, Information Technology, 100%

Social Networking for Users

Certification, Information Technology, 100%

Open Hybrid Cloud

Certification, Information Technology, 100%

CompTIA A+ 220-802: Microsoft Windows

Certification, Information Technology, 100%

A+ Practical Application 2009: Security