Nick Rider Email & Phone Number

United States

Rtp, North Carolina

- Accountable for owning and maintaining multiple cloud environments for both external and internal customers. Experience in all enclaves AWS has to offer (commercial AWS, GovCloud, SC2S, C2S)- Worked with customer executives, partners and across Cisco teams to consistently produce results and drive towards business goals by enhancing designs and service offerings for customer or internal use.- Currently supports the Federal government by maintaining a service which allows Industry to follow a stream-lined path to acquiring a cloud environment in the secured enclaves. Constantly working with government counterparts to ensure security and design meets the standard necessary.- In-depth use of third-party tools to automate and orchestrate infrastructure deployment. Dynamically built environments based on information provided by customers.- Work closely with developers to build an application that would allow customers to create fast and reliable CI/CD pipelines across classification enclaves using the AWS services.- Primary point of contact for customers for any technical or specific project related questions. Delivering tier 4 support for both external and internal customers in their cloud environments.

Minot, Nd

- Resolved an average of 65 inquires in any given week and consistently met performance benchmarks in all customer service areas related to technical support. Provisioned bandwidth to satisfy needs and determine bandwidth usage types. Prioritized requests, while maintaining customer satisfaction. - Provided tier 1 support for trouble tickets and data networks and network infrastructure devices; completed end to end troubleshooting for all internal and external customers- Analyzed networking problems and offered crisis management of highest level- Determined potential sales leads and opportunities and communicated new opportunities to regional sales teams - Handled networking relationships and coordinated with vendors to escalate issues; assisted in developing project plans, maintaining metrics, and interfacing with various vendors to achieve desired improvement goals- Tested, debugged, documented, validated, and installed basic hardware and software testing tasks in accordance with industry best practices and specific internal procedures and standards

Minot, North Dakota, United States

- Hand-picked to execute security operations for nuclear assets and to exploit and neutralize criminal and terrorist threats to the DoD and the US Government.- Directed all operational requirements and managed personal in securing assets. Led all flight operations, completed upgrade training/awards/EPRs (Enlisted Performance Reports)/ decorations for 23 personnel, resulting in deployment activities delivered on schedule.- Restructured and designed new programs based on current regulations. Coordinated and tracked re-occurring monthly training. Accounted for $1M worth of explosive material resulting in zero loss.- Coached/ trained over 60 personnel on current tactics, techniques and procedures by utilizing, reinforcing and redirecting feedback when necessary.- Reviewed evaluation reports to determine compliance with policies and procedures and recommended corrective actions on deficiencies to senior leadership, other leaders and rating officials.- Started with the United States Air Force in 2011, working in a variety of roles and organizations - Security Forces Tactical Response Force Manager (2014 – 2016) - Security Forces Tactical Response Force Assaulter (2013 – 2014) - Security Forces Response Force Leader (2012 – 2013) - Security Forces Response Force Member (2011 – 2012)

Security And Network Infrastructure Specialist

Associate Of Science (A.S.), Computer Engineering

Finishing degree in Computer Engineering.

Education record