Nick R. Email and Phone Number

• Support more than 300 users across 15 separate labs• Support and troubleshooting for issues including hardware failure, device configuration and modification, technical issues with scientific equipment, account access, and many more• Implement backup and data sharing solutions spanning multiple operating systems for labs generating hundreds of terabytes of data daily• Generate written documentation for use by other team members as well as users

• Apple Certified Mac Technician II certification• Troubleshoot hardware and software issues as needed• Performed hardware & software repairs on the full range of supported Apple products• Early adopter of new service strategies on the Genius team• Stayed up to date with emerging hardware and software issues for macOS and iOS devices as well as service strategies• Translated technical information to match customer's level of knowledge in order to ensure they could make the… Show more • Apple Certified Mac Technician II certification• Troubleshoot hardware and software issues as needed• Performed hardware & software repairs on the full range of supported Apple products• Early adopter of new service strategies on the Genius team• Stayed up to date with emerging hardware and software issues for macOS and iOS devices as well as service strategies• Translated technical information to match customer's level of knowledge in order to ensure they could make the most informed possible decision regarding their systems and data• Identified & presented several solutions for each customer within Apple policies in order to meet the customer’s needs• Presented those options in a positive, solution-oriented manner regardless of exigent circumstances• Sought to empower customers to better understand how to apply technology to better meet their needs in every interaction Show less

• Partnered with my peers and leadership to plan and implement store-wide training in support of new initiatives (iPhone Reuse & Recycle, iPhone 5s & 5c launch, iPad Air and iPad Mini with Retina Display launch, iOS 7 launch) for more than 750 employees.• Facilitated market-wide training for new employees.• Created a positive, safe, and welcoming environment in which to learn Apple culture, values,and job skills.• Facilitated and evaluated ongoing training for existing… Show more • Partnered with my peers and leadership to plan and implement store-wide training in support of new initiatives (iPhone Reuse & Recycle, iPhone 5s & 5c launch, iPad Air and iPad Mini with Retina Display launch, iOS 7 launch) for more than 750 employees.• Facilitated market-wide training for new employees.• Created a positive, safe, and welcoming environment in which to learn Apple culture, values,and job skills.• Facilitated and evaluated ongoing training for existing employees.• With my peers mapped out and facilitated in-store hands-on learning experiences for new employees. Show less