Nick Roe, Mcp, Cmmc-Rp Email & Phone Number

Traverse City, Mi, Us

Michigan, United States

United States

Troy, Mi And Remote Workforce

Experienced information security professional with skills in a diverse range of security technologies and IT auditing tactics. I have over 10 years of experience in the IT field, 6.5 years of which were focused on Cloud and Security Management. I was promoted into this role from an IT Team Lead position thanks to my proven track record of successful and secure results, eagerness to learn more and enhance the company's security posture and with great led-by-example IT Leadership at the time.Some of my responsibilities and accomplishments while in this role were:• Oversee the development, implementation, maintenance of Information Security processes and controls• Oversee the development and implementation of GHG’s Information Security Policy.• Assist with development and annual review of in-place IT Acceptable Use policies• Coordinate with Compliance, Privacy, and Legal for authoring and implementation of a HIPAA Privacy Policy• Oversee ITGC related audits, including SOX-ITGC, Admin Access Reviews• Develop InfoSec Incident Response Plan• Coordinate with IT Infrastructure, Compliance, Privacy, IT Admin, & relevant external parties during InfoSec incident response• Develop, implement, & support facility physical security safeguards (Access control, Intrusion detection, CCTV)• EMR System Admin (assist EMR team members in Tier-2 & Tier-3 levels)• Domain Admin support for Service Desk when needed• Year over year reduced our SOX-ITGC findings and deficiencies• Developed and managed an internal phish campaign protocol for ongoing education to all employees• Streamlined GHG facilities Access Control & Intrusion Detection platforms• Developed and implemented plan for Office365 Multi-factor Authentication requirement for all employees• Worked with IT Infrastructure to respond/prevent suspicious cyber activity over the company network and accounts, also to thwart-off any confirmed bad actors.

Troy, Mi

As a Service Desk Team Leader I provided technical assistance to IT Team Members when needed and provided technical expertise and solutions to all employees. I volunteered for large projects to enhance my knowledge and assist the company progression towards consistent updated technological advantages over competitors. While in this role I began to enhance my expertise in Microsoft Office365 products and administration, eventually leading to the project lead of our on-prem mailbox migration to the Office365 Exchange Online cloud. I also rotated after-hours, weekend and holiday On-Call for Level 1 to Level 3 issues. Created and/or updated service desk manuals and tip sheets. Performed IT service and equipment training for company new hires at our Michigan locations. There are many more responsibilities and accomplishments to share while I was in this role, however the list is too long to post here :)

Elk Rapids, Michigan

Transfer charge data from physician group records to HPP billing systemAudit physician group documentation for accuracy, clarity and profitabilityWork with Management and Front Desk teams to develop efficient and profitable workflowsProvide on-site direct IT support to staff and Physicians (PC’s, phones, switches, Wi-Fi, MFP’s)Support and perform system maintenance on small local fax serverProvide on-site IT assistance to a contracted IT service vendorReconcile A/R, Collections and RejectionsRun and review daily, monthly, yearly financial reportsSetup and manage EMR (eClinicalWorks)Setup and manage Clearinghouse responsibilitiesNegotiate insurance contracts, set up and termination