Nick Rofe Email & Phone Number

Hobart, Tasmania, Australia

Hobart

Hobart, Australia

Change management for the TCUP program delivering a root and branch technology upgradeAchievements include: - Developing a change assessment and strategy for the program

Brisbane, Australia

• Change management to support applications and systems that provide assistance to Queenslanders affected by disaster events and provide payments to foster carers throughout the state.Achievements:
• Provided end-to end change management for the successful implementation of the Community Recovery Grants Portal and the DeployMe app to assist Queenslanders’ affected by disaster events recovery and rebuild
• Managed and delivered post-implementation support to the Carepay project across 46 locations across Queensland

Brisbane, Australia

• Change management to support the implementation of a new customer information system replacing 30 year old legacy systemAchievements:
• Created road map for change to enable the project to successfully prepare staff for systems adoption
• Created a strategy for post-implementation support that has been adopted for the project to use upon go-live

Parramatta

• Change management for the portfolio of projects that are upgrading and enhancing the business intelligence systems within Sydney WaterAchievements:
• Creation and implementation of data quality and implementation governance for Sydney Water systems
• Consolidation of disparate business intelligence projects into a single body of work

Sydney, Australia

• Change Management Lead for the Flexible Advanced Surveillance Technologies (FAST) program - a four year body of work that includes a range of projects. Change management for the FAST program incorporates both business.
• Successful introduction of the Market Analysis and Intelligence tool for surveillance of futures markets
• Managed the extremely complex and potentially problematic communications associated with a release of the Australian Markets Regulation Feed

Canberra Area, Australia

• Organisational Change Management in support of the Visa Entitlement Verification Online system - VEVO. The system supports everyone who holds an Australian visa as well as other interested parties such as employers.
• 44% rise in VEVO usage over one month through system promotion
• 1000 user registrations of Registered Migration Agents over the first 2 weeks of product release from a possible user base of 4600 – growing to 2500 registrations over three months
• Successful mitigation of impact on DIAC call centres resulting from increased registrations through streamlined processes and dynamic service levels.

Canberra Area, Australia

• I provided organsational change management support for a range of projects as detailed below. As well as providing change analysis and management, I also provided training and communications planning, support and.
• Successful widespread adoption of an SAP based online training application system
• Integration of a enterprise version of Google Earth to support law enforcement operations
• Implementation of a new standard operating environment based on Microsoft Windows 7 and Office 2010

Canberra, Australia

• Manager of communicatiosn for the Spectrum Program, a $110 million program of work to replace the operational incident and case management systems for the AFP.I achieved the following outcomes:
• Creating a long term communications strategy to support the Spectrum Program to implement new technologies and organisational processes
• Establishing relationships with various Australian Government agencies to obtain support for the eventual adoption of the Spectrum Program tools and processes into other regulatory and enforcement agencies

Canberra, Australia

• Various positions supporting the AFP's IT Division including:* Advisor to the CIO* Business Liaison Manager* Manager - IT Support CentreI achieved the following outcomes:
• Compilation of an extensive set of requirements that would form the basis of the creation of new systems to support AFP operations
• Successful funding bid for a $109 million program of work
• Successful implementation of a range of projects including o Control Orders tracking o In car computing o Overseas missions financial tracking
• Extensive savings for IS and the broader AFP through implementing alternative approaches to project requests (such as business process changes) rather than acquiring new technologies
• Implementation of extensive upgrades to the HEAT Service Desk system.

Canberra, Australia

• Training and help desk support for members of parliament, their staff and departmental personnel accessing information technology, transcription and broadcasting services for Australia's federal parliament:I achieved.
• Development and delivery of training courses to support large system rollouts including o Microsoft Office 2000 o The Parliamentary Mobile Computing Environment
• Direct support to parliamentarians in all aspects of IT service delivery