• Manage the round-the-clock response to and recovery from all incidents, accidents and emergencies on railway infrastructure, from technical faults to external events such as trespass.• Oversee the deployment and activities of response teams from multiple technical disciplines across a large and geographically complex area.• Build productive relationships with numerous internal and external stakeholders, such as Train Operating Companies and the emergency services, to ensure safe and efficient railway operations.• Ensure consistent, accurate and timely information flows to relevant people and teams.• Utilise my ability prioritise tasks and to work under extreme pressure and in rapidly changing circumstances, often managing multiple incidents simultaneously.• Make impactful decisions with incomplete information and under minimal supervision.• Understand and comply with stringent operational and health and safety rules and regulations in this safety critical role.

• Responsible for the operational management of the largest and busiest station in the country.• Held the contractor management, CCTV, safety, PGI, reception and engagement portfolios.• Implemented strategies to improve station performance and control costs in the above areas.• Setup the Waterloo Station Twitter account, now at over 14k followers.• Led, managed, trained and developed my team of Customer Service Assistants.• Set targets for my team and appraised them to those targets and to their roles.

• Responsible for performance investigations and data quality across The South Western Railway.• Undertook secondment in Data Quality Manager (Band 3) role, leading both Level One and Level Two teams.• Developed strategic plan to remodel the attribution team and improve efficiency.• Evaluated and assessed numerous complex data to identify and respond to performance trends.• Worked with other functions to ensure that data quality was aligned to overall business objectives.• Undertook a placement in access planning, participating in the possession planning process.

• Utilising numerous railway IT systems, I gathered and assessed data in order to investigate performance-affecting incidents on The South Western Railway.• Worked with other functions across the Wessex Integrated Control Centre to understand the impact of incidents.

• Elected representative for over half a million residents across three London boroughs, winning my election in an against-the-odds campaign leading a large team of volunteers and paid staff.• Hold the Mayor of London to account for the delivery of his strategic objectives and for the allocation of resources and priorities in the best interest of Londoners.• Experienced, media-trained communicator and campaigner, advocating on behalf of on behalf of my constituents and Londoners as a whole in both broadcast and print media and in multiple forms of digital and analogue communication.• Scrutinise the Mayor’s £20 billion budget as a member of the Transport, Budget & Performance and Fire, Resilience & Emergency Planning Committees.• Build and maintain productive, mutually beneficial relationships across party lines, across different geographic areas and at all levels within numerous public and private sector organisations.• Undertake extensive, in-depth research into key policy areas. My recent reports include investigations into transport, housing and policing issues.• Work with and lead large teams of volunteers to deliver local campaigning objectives.

Selected to fight the London Assembly’s South West seat for the Conservative Party in the May 2021 election.

• Worked as a lecturer in A Level Politics at two further education colleges in Kent and Surrey. • Prepared and delivered lectures, tutorials and workshops to students in the 16 – 19 age range.• Significant emphasis on strong communications and presentation skills.• High levels of resilience, organisation and time management skills required.

• Utilised project management skills to run day-to-day operations of a large public inquiry.• Managed publicity activities, stakeholder engagement and event coordination.• Developed content for the inquiry’s web site and other communications material.• Strong communication skills required, as well as the ability to work with numerous different organisations and people from every range of seniority within those organisations.

• Managed numerous political research and media monitoring projects.• Designed and facilitated workshops for councillors and local residents.• Dealt with media enquiries and wrote and issued press releases.• Exceptionally strong communication skills required.

• Trained as a project manager in the surface transport team.• Managed a number of key training, organisational change and software projects.• Undertook placements across the business, including in the Public Affairs team.• Monitored and reported political developments in London for senior TfL leaders.