Procurement and contract management activities related to the digital category on behalf of the Digital Data and Technology client group.

• Providing end-to-end procurement support and advice to GDS end users and the wider Public Sector• Managing the data within the GDS Procurement Pipeline and Contract database, providing weekly metrics and reports to the senior management team• Maintain a continuous improvement methodology, targeting improvement of team processes and the development of junior team members• Conduct procurements using multiple Frameworks including: G-Cloud 7 & 8, Digital Outcomes and Specialists and Network Services • Run further competition exercises in accordance with EU regulations and CCS guidelines• Build and maintain effective and productive working relationships with Internal and external stakeholders• Sharing feedback with Digital Marketplace product team on the customer journey through Digital Outcomes and Specialists and G-Cloud Frameworks• To seek value for money in all procurement activity, whilst cognoscente of Public Procurement regulations and Cabinet Office directives• Supplier relationship management including: tackling poor performance, resolving issues and holding regular contract review meetings.

Key Achievements• Submitted a business proposal to Service Manager, it was successful and led to a significant service improvement • Awarded in recognition of handling a difficult situation and relentless in resolution by head of organisationMain Role • Providing 1st and 2nd-line technical support to over 1200 professionals• Identifying and implementing improvements to service• Providing tech support at stakeholder events• Managing for the deployment of critical security patches to estate• Google account Administration including training for new users on Google app suite• Training and mentoring new team members• Active Directory configuration• Using ITIL Framework working practices• Asset management• Provided out of hours service • Configuration and the deployment of devices (macs, phones, PCs etc.) to new users

Key Achievement Identified and implemented improvements to process of managing OPC transactional data, and formatted data into easily accessible information for consumption Main Role• Carrying out research tasks for counsel• Writing and circulating reports on bills and items of interest from the Houses of Parliament • Responsible for keeping accurate records of all office expenditure, processing invoices and raising purchase orders • Electronic and physical archiving of materials relating to Bills and Statutory Instruments Additional responsibilities• Drafting replies to official Freedom of Information requests by carrying out research and meeting strict deadlines on all requests• Capturing and managing data on all OPC transactions from GPC cardholder’s and active contracts with suppliers for the department budget supervisor and chief executive

Key AchievementAwarded in recognition of efforts and excellent operational delivery by Branch ManagerMain role• Delivering a customer focused service• Advising customers on benefits and recruitment opportunities• Managing large numbers of customers to minimise delays and facilitate specialist enquiries• Reporting customer claim discrepancies• Promoting services and campaigns; and ensuring availability of targeted marketing products• Processing customer payments and following up over-payments• Managing customer appointment schedules for selected branch teamsAdditional responsibilities• Took on additional role of Digital-lead within the branch, providing IT support and training to both staff and customers with difficulty using computers• Agreed and organised a program for customers to improve their computer skills with UK Online, leading to a number of successful candidates signing-off• Coaching staff to use online services to raise team confidence and proficiency with PCs