Nicholas S Mclain Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Assisted Supervisor in monitoring the growth and performance of service advisors in the whole home – retail client space. Would gather data and review on-call performance to lead 1:1 coaching sessions with agents. Resolved customer escalations from various service advisor spaces and advocated for improving the customer escalation queue. Trained incoming service advisors.Developed and maintained SOP for Retail Service Solutions teamServed as primary point of contact for other team for Retail Service Solutions teamServed as primary advisor to the training team during new hire training.Winner of HERO of the month October 2021. (team award for contributions to department)

Odessa/Midland, Texas Area

Won numerous “Renegade of the Month” (team award – top sales}. Top 10 performer - Walmart sales.Created aggressive intervention strategies to quickly boost struggling locations to top producers. Deployed emotionally intelligent, highly organized, and empathetic management style to drive success at national resale locations.Successfully balanced multiple sales offers, systems, training schedules, and sales events in post and prepaid sales channels through national retailers such as Best Buy, Best Buy Mobile, Sam’s Club, and Walmart. Implemented weekly in-person team building at each of my doors throughout my 16,000 square mile West Texas area. Delivered real-time concierge level support to all my doors.Used a variety of remote access tools to support clients while also visiting stores in the field to ensure continuity of service with Sprint.

3208 N Loop 250 W Ste 500, Midland, Tx 79707

Built a stable and top performing sales team.Managed store operations.Trained staff, lead staff meetings, delivered staff evaluations, organized/created staff schedules, created/implemented staff level interventions, fostered a motivated and positive workplace.

Midland, Texas, United States

Provided clients with customer service, phone repairs, evaluations, returns, and exchanges.Oversaw maintenance of on-site thin clients, PCs, and credit processing machines. Promoted quickly from technician to lead technician. Promoted from lead technician to assistant store manager.

Odessa/Midland, Texas Area

Excelled as seasonal tablet sales specialist. Nurtured invaluable relationships within the mobile technology field which are still relevant to this day.