Nick Schaufele Email & Phone Number

Review and advise as to consumer compliance requirements for, and implications of, day to day activities, projects and any other initiatives and serving as a compliance subject matter expertIdentify and evaluate compliance and operational risk areas within Nordstrom’s credit card programIdentify opportunities to enhance compliance knowledge in first line business areas; develop and/or facilitate training sessionsSupport associates with regulatory and industry research and develop an understanding of current business processes to determine any applicable compliance requirements and/or industry best practicesIdentify, review and communicate to Compliance team and the business applicable regulatory guidance, including proposed and final rules and regulations and other applicable guidance as appropriateProvide support with compliance issues remediations/enhancements and partner with various lines of defenses to document and issues and make appropriate recommendations for corrective actionsReview various trainings and customer facing communications, including written consumer inquiries and complaints received through regulatory agencies and marketing materialsProvide compliance oversight of findings identified by Nordstrom Compliance, Operational Risk Management, and Internal Audit, and Bank partnerRepresentative for Security Council (committee that reviews technical access requests from business partners)

Continuation of prior duties with the addition of people management/oversight of 1 direct report and oversight of junior colleague within governance team

• Owned and updated 22 compliance policies and 50+ lending partner policies on a regular cadence.• Developed a quarterly policy review schedule and approval process.• Created an ADA Compliance Policy that helped to remediate an audit finding and ensure the business website was accessible to all consumers.• Administered compliance training on key industry regulations. • Served as technical resource and liaison between the business and the LMS provider.• Identified deficiencies with prior LMS provider, reviewed potential replacement vendors, and assisted in procurement and onboarding of the replacement vendor in less than 5 months.• Reduced training time by 40% with implementation of new courses without sacrificing content.• Developed role-based training. • Created targeted presentations and assessments based on the intersection between regulations and job duties across lines of business.• Co-managed external audit and state exam fulfillment. • Directed BizOps team to prepare data according to auditor/examiner request and expectations.• Responded to auditor/examiner questions regarding Compliance program and first line operations.• Lead remediation efforts by documenting audit/exam findings and assigning to appropriate team.• Managed the Compliance Legal Desk. • Formalized a process to provide account level information to legal team in response to subpoenas. • Created a tracking system, information repository, and training videos to reduce request fulfillment time.• Drafted and reviewed regulatory complaint responses to the CFPB and state agencies.• Strengthened regulatory complaint response program in the following ways: • identifying deficiencies with first line training and quality controls• creating procedures and job aids for second line of defense, and • training compliance associates on the new review process.

Monitor regulatory updates and incorporate the same in the Bank’s policies and procedures.Audit loan files for compliance with TILA, RESPA, and ECOA. Revise policies and procedures to reflect changes in technology and operations. Created new policies to address employees working remotely and using their own devices for Bank business. Oversee Bank-wide training program for current employees, assign courses on a monthly basis and when new regulatory requirements are created, and administer training for new employees. Administrator for LaserPro document software.Increased oversight of high-risk vendors by creating new due diligence assessments and enhanced review process. Ensure that the Bank’s flood insurance portfolio is compliant with Flood Act requirements.Review Bank’s social media content and correspondence to customers to ensure all communications meet regulatory requirements. Maintain disaster recovery program. Ran an extensive tabletop test for senior management in accordance with FDIC guidance and reflecting both a weather and IT disruption of operations across all Bank branches/facilities.

Provided legal research and drafting assistance to Ohio, Illinois, Indiana, Pennsylvania, and Kentucky attorneys. Drafted memoranda and discovery responses concerning legal issues in real property law including, but not limited to foreclosure, title issues, bankruptcy, federal lending disclosure requirements, and creditor/debtor rights. Drafted appellate briefs and litigation briefs concerning mortgage acceleration clauses; HUD HECM Mortgages, and FHA Face-to-Face Requirements.Created new templates for motions for summary judgment and replies in support.Knowledge of and experienced in the FDCPA, TILA, RESPA, OCSPA, HUD and FHA regulations. Experienced with LexisNexis, Ohio Jurisprudence, and legal research resources.

Grandview Ohio

Served a key role in the Intake Department with frequent communication with clients to obtain necessary documentation for cases to effectively proceed.Reviewed mortgage loan documentation and county auditor and recorder records for accuracy Streamlined an internal process involving the transfer of case files, reducing the number of outstanding files by several hundred. Obtained mortgage loan information from clients in order to comply with state and federal regulations. Drafted legal documentation and notices and ensured their compliance under the FDCPA.Experienced with financial institution document portals such as Black Knight Loansphere, Vendorscape, and Tempo.

Juris Doctor (J.D.), Law

Activities and Societies: Volunteer with LASC, Legal Aid Society of Columbus. CALI Award Bioethics. Supreme Court of Ohio Fundamentals.

Bachelor’S Degree, Political Science And Government

Activities and Societies: Religious Diversity and Leadership Project, Besa Volunteer, Committee of 88 Community Service Volunteer

Political Science And Government

Activities and Societies: Honors College