• Managed the aesthetics and vibe of the storefront and dining room to maintain the perception of value and quality to the highest standards.• Designed and maintained menus for all the locations within the restaurant group.• Utilized my photography skills to shoot, edit, and add finished photos to menus, online ordering systems, and social media accounts in order to push products and draw in more patrons. • Took charge of the upkeep of websites and Google business pages at all locations.• The primary point of contact for all incoming guest emails forwarded from the website’s contact forms, responding accordingly. • Work diligently to improve service or menu requests after listening to and analyzing all guest feedback, online and in-store.• Designed and issued all necessary and requested signage following each location’s brand guidelines and aesthetics. • Maximized daily revenue by overseeing seating using OpenTable while ensuring to meet any guest needs and requests. • Consistently improved the working environment for my entire team by using a high level of empathy and listening skills.• Assisted with writing and developing training materials for employees.

• Scheduled and conducted one-on-one interviews • Worked with my team to analyze our research data using an affinity diagram.• Used empathy mapping to develop user personas • Collaborated with my team on the final presentation for the stakeholders.