Nick S. Email & Phone Number

County Dublin, Ireland

Ireland

Ireland

London, England, United Kingdom

I supervised the retail marketing team and implemented multi-channel marketing campaigns while acting as the project lead for several campaigns. I executed campaigns to increase footfall in over 70 stores, coordinated CRM, web teams, and performance marketing to synchronise marketing campaign execution. I also collaborated with a media buying agency to utilise external advertising and provide support for the campaigns. Furthermore, I developed online content for the… Show more I supervised the retail marketing team and implemented multi-channel marketing campaigns while acting as the project lead for several campaigns. I executed campaigns to increase footfall in over 70 stores, coordinated CRM, web teams, and performance marketing to synchronise marketing campaign execution. I also collaborated with a media buying agency to utilise external advertising and provide support for the campaigns. Furthermore, I developed online content for the business while also establishing and updating the marketing calendar on a regular basis. Also, I acted as the primary contact for the print management company and managed all aspects of print management.On top of that, I optimised the marketing budget, executed cost reduction strategies, and conducted regular store visits to evaluate in-store marketing. Moreover, I frequently conducted SWOT analysis in comparison with competition, along with handling the marketing requirements of various business partnerships. Show less

London, England, United Kingdom

In this role, I ensured the smooth implementation of various marketing campaigns, promotional activity, sales periods, and brand awareness strategies. I also developed marketing collateral for various markets and maintained CRM, online, and social communication alignment with retail. Moreover, I supervised the launch of store events by producing marketing strategies, for each individual launch. I streamlined online content in accordance with company standards… Show more In this role, I ensured the smooth implementation of various marketing campaigns, promotional activity, sales periods, and brand awareness strategies. I also developed marketing collateral for various markets and maintained CRM, online, and social communication alignment with retail. Moreover, I supervised the launch of store events by producing marketing strategies, for each individual launch. I streamlined online content in accordance with company standards. Also, I managed local marketing, improved footfall, and tracked sales and footfall to monitor determine the effectiveness of brand-new POS formats.Key Achievements:• Devised sale campaign to achieve an 8% increase in footfall compared to the previous year.• Implemented effective marketing strategies for the Lakeside store to successfully exceed budget by 7% for 1st month.• Directed execution of new POS format in 6 trial stores that resulted in an increase of 15% in shirt multi-buys for the trial period. Show less

London, United Kingdom

During this role, I interacted with clients via Email, phone, and live chats to cater to issues and provide optimal solutions. I managed company social media including Facebook and Twitter to boost engagement and increase traffic. I also dealt with all company chargebacks by implementing improved evidence procurement measures as part of the anti-fraud team to boost the company dispute rate by 25%.Key Accomplishment:• Consistently led leader board in contact centre… Show more During this role, I interacted with clients via Email, phone, and live chats to cater to issues and provide optimal solutions. I managed company social media including Facebook and Twitter to boost engagement and increase traffic. I also dealt with all company chargebacks by implementing improved evidence procurement measures as part of the anti-fraud team to boost the company dispute rate by 25%.Key Accomplishment:• Consistently led leader board in contact centre regarding customer tickets solved. Show less

London, United Kingdom

In this role, I managed customer queries and issues as well as corresponded with them on a regular basis. Also, I processed mail order returns and several other admin duties with a keen focus on ensuring the smooth flow of company operations.Key Contribution:• Topped competition between CS staff for the highest volume of sales in a week by achieving sales worth £5500.

London, United Kingdom

While working in this position, I managed client interactions by utilizing expertise in corporate communication to ensure customer satisfaction. I also performed data entry with exceptional accuracy alongside various other admin responsibilities.Key Accomplishment:• Placed 1st on KPI leader board by confirming the highest value monetary settlements.