Nick Shepperd Email & Phone Number

Exeter, England, Gb

Camberley, England, United Kingdom

Lead the Product Management. Marketing and Pre-Sales functions at Windsor Telecom. Working with our teams to deliver technology, propositions and services that delivers easy and enjoyable experiences for customers and colleagues.Guide our Product Managers to provide strong in-life product management and engaging new propositions delivered on time and to budget. Own our Product and Marketing P&L working with our strategic partners to drive value for Windsor Telecom and our customers. Supporting product growth plans, supporting strategic decisions around product and marketing investment. Deliver the Windsor voice in the market, working with our marketing team to communicate our value proposition to existing and new customers.Support a single Product and Marketing function that delivers products and services that challenge the market, and solve our customers problems, ensuring an outward focused product and marketing function.Challenge the product and marketing team to enable sales to deliver on our growth ambitions and support our operations team to deliver a brilliant customer experience

Camberley, England, United Kingdom

Lead the Product Management. Pre-Sales, Business Analytics and Software Development functions at Windsor Telecom. Working with our teams to deliver technology and services that delivers easy and enjoyable experiences for customers and colleagues.Guide our Product Managers to provide strong in-life product management and engaging new product development delivered on time and to budget. Own our Product P&L working with our strategic partners to drive value for Windsor Telecom and our customers. Supporting product growth plans, supporting strategic decisions around product investment and retirement. Work with our Business Analytics team, delivering key requirements and processes to support the growth strategy, ensuring our business processes are robust and straightforward.Support collaboration between Product and Presales to ensure we deliver brilliant solutions by working with our Pre-Sales services team to design and deploy our services for our customer.Deliver on our system and development strategy, working with our development teams to deliver on the Windsor platform and system strategy.

Camberley, England, United Kingdom

· Lead the Product function, owning our product roadmap and strategy· Supporting the team and delivering product solutions that are easy and enjoyable to our customers· Own the customer experience from end to end, acting as an escalation point and supporting products from launch to sunset· Lead the Windsor through best practice of Product and Proposition management, ensuring fast launch of MVP solutions and enhancements to existing product sets· Own our key supplier relationships, maintaining and improving existing supplier commercial positions and working to onboard new partners to add value to Windsor· Support of the sales function, owning deals and commercial positions, ensuring key sales metrics are achieved and drive the uptake of knowledge in the sales function· Own Windsor’s pricing strategy, working with senior stakeholders to optimize delivery of the business plan· Identify opportunities for value growth

London, Greater London, United Kingdom

Lead the Product Management and Supplier Management function at FluidOne. Developing the business and product strategy, ensuring our product roadmap is defined and delivered in budget and on time.Manage and optimise our supplier relationships, driving two way value with strategic partners to support FluidOnes growth.- Lead the product management team- Offer insight and strategy into the FluidOne board- Own the FluidOne product roadmap- Own partner and supplier relationships driving effiencies and two way value- Work with key stakeholders across the business to support product launch and market success- Own go to market for FluidOne, reporting on success of new product delivery

Bristol, United Kingdom

Lead propositions manager for WAN at BT Business, supporting the Corporate go to market to define, shape and launch propositions to market. I work closely with the sales, pre-sales, commercial and marketing to support day to day sales activity, bringing new propositions to market to deliver P&L performance and market leading customer experiences.I own the customer experience of the WAN customers ensuring a simple, enjoyable and hassle free experience for our customers. A key part of my role is market knowledge, presenting the voice of the market and customer into BT to ensure we don't deliver product to market, we deliver propositions that support our customers. By doing this BT will lead the WAN market.

Exeter

Lead product manager for xDSL, Ethernet and Managed Services at Eclipse (Part of the KCOM Group PLC). Managing a portfolio of connectivity products and supporting managed services including managed WLAN and LAN. Responsible for full product life cycle management from NPD, through maturity and into retirement. Daily in-life product management supporting Operations, Sales and Software with bugs, changes and additions, ensuring the customer experience of my product set is maintained and improved.Completing consistent Market Analysis to complete full SWOT analysis and trend analysis.Owner of profit and loss for connectivity and managed services for Eclipse, ensuring continual growth in both revenue and EBIT. Working with commercial finance to support new sale and re-contract of customers.Own a range of suppliers including Cisco Meraki, BT Wholesale, Talk Talk Business, Virgin Media Business, Viatel, Netlynk, CommsCare and Sharedband. Ensuring successful partnerships are begun and maintained with mutually beneficial results for Eclipse and the partner.

- Management of Technical Analysts- Fault Life Cycle Analysis and Management- Project Management- Supplier Management- High Level Complaint Management- WAN solution support

- Churn Analysis- Agent Management- Sales and Margin Reporting

- Coaching and development of Technical Analyst- 2nd Line support fault management- Supplier relationship management- Shift Management

Bachelor Of Arts (Ba), Criminology Ba (Hons)

Education record